Customer Experience Specialist (4:15 p.m. - 1:15 a.m. Shift)

Square Trade Orlando, FL
* Assist customers with the claim filing process, including approving and denying claims

* Find and deliver solutions to common problems with consumer electronics, including creative problem solving as part of the claim-filing process

* Enter and maintain detailed and accurate customer notes via the Salesforce CRM

* Performing repair diagnostics – on cell phones, devices, electronics, and other gadgets over the phone

* Be a part of creating and piloting new programs, including detailed recording of process documents

* This position is exclusively for the 4:15 p.m. - 1:15 a.m. shift. Specialists who work this shift will receive a $1/hour pay differential.

Qualifications:

* Experience in a customer service setting, preferably in call centers, technical support, and/or consumer electronics

* Knowledge of repair processes for at least one category of consumer electronics (TVs, cell phones, tablets, etc.) Strong transcription & web navigation skills while providing quality phone support

* Flexible thinker capable of grasping new processes and procedures quickly

* Adaptable to new process changes

* Bilingual in Spanish is a big plus

SquareTrade is the top-rated protection plan trusted by millions of happy customers and offered by top retailers including Amazon, Costco, Staples, Sam's Club and Target.

We have more than 225,000 fans on Facebook, consistently win industry awards and have received tens of thousands of 5-star reviews. We are disrupting the Global extended warranty market with a consumer-centric offerings awesome customer service - SquareTrade is the Zappos of protection plans!

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