Correspondence Team Member

Westgate Resorts Orlando, FL
SUMMARY

Receives, researches and responds to all incoming written correspondence.

DUTIES

Keeps track of received letters and source documents.

Investigates all incoming mail and other sources of complaint/ issues in all programs including but not limited to CSD, Owner Relations Database and MR Apps.

Make necessary corrections to information entered into the database.

Compiles sorts and verifies all information received to respond to owner/guest issues.

Keeps record of work completed.

Files or routes letter and source documents after entry.

Answer incoming calls; create issue and if necessary forward issue to proper department.

Communicate with our owners and guests on behalf of Mr. Siegel

Diffuse escalated issues in the best interest of the Company

Communicate rationally with irate owners and guests

SUPERVISORY RESPONSIBILITIES

No Supervisory Responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Organized, with the ability to multi-task

Excellent follow up skills

Good communication skills overall, verbally and written

Team player

Must be a self starter

EDUCATION and/or EXPERIENCE

High school diploma or general education degree; and six months to one year related experience and/or training; or equivalent combination of education and experience. Some college education preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization.

Must have understanding of legal terminology and proficient in Legal Research.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITIES

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The team member is occasionally required to stand, walk, and reach with hands and arms. The team member must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.