CIS Analyst Senior - RadOnc & RadNet

Adventist Health System Orlando, FL
Job Description

Our Mission is to extend the healing ministry of Christ.

Employees are hired to help Adventist Health System extend the healing ministry of Christ. They are expected to exhibit a continuous behavior of professionalism, which includes but is not limited to, treating customers and co-workers with respect and dignity, aligning behavior with customer service principles, maintaining customer and patient confidentiality, abiding by employee guidelines for professional behavior, appearance, and communication, exhibiting teamwork behaviors, being effective in conflict resolution, helping others to understand issues and accept changes, demonstrating high standards of work performance and flexibility, maintaining positive interdepartmental relationships, keeping a positive attitude, and adhering to the policies and procedures of the organization.

GENERAL SUMMARY:

The Senior Clinical Analyst reports to the Manager of Enterprise RadNet & RadOnc Applications at Adventist Information Technology and is responsible for multiple initiatives of moderate to high complexity identifying ways technology can improve clinical workflows. He/She will be responsible for activities that cover analysis, design, configuration, testing, implementation, performing troubleshooting, and issue resolution. Serves as a primary mentor and utilizes expertise in application logic, providing technical guidance and oversight and acting as a point of escalation and technical expert. Actively participates in outstanding customer service and accepts responsibility in maintain relationships that are equally respectful to all.

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

* Provides technical guidance and oversight. Leads team members in complex problem analysis and issue resolution. Provides technical guidance and oversight. Mentors team members on best practices, standards, and technology. Recommends improvements to processes and technology that improve the effectiveness of the team.

* Assists manager in general project requirements gathering for net new initiatives in addition to working with team members to turn project requirements into technical requirements.

* Analyzes operational requirements and system capabilities to propose effective solutions. Identifies opportunities for improvement/automation. Creates and provides data to baseline and drive solution outcome. Assesses functionality, feasibility, impact to workflow, and compliance to standards. Analyzes business and user needs, documents business requirements, defines benefits, and estimates costs.

* Designs changes to application in line with agreed SOPs and Work Instructions. Designs, documents, and articulates advanced technical specifications (i.e. reporting and decision support). Develops and manages configuration, test, and implementation plans. Obtains operational design approval. Provides input to standards, policies and procedures.

* Configures application with agreed changes. Obtains MIS change control signoff. Configures advanced application changes (i.e. reporting and decision support) with high degree of accuracy. Documents application changes.

* Tests configuration and workflow changes. Develops test scripts. Performs unit, system, and integration testing per standards and documents outcome.

* Creates and provides department and/or customer documentation.

* Trains users on how to use changed or enhanced application. Implements application changes. Provides go-live support.

* Optimizes, maintains, and supports application as required. Provides on-call support and technical escalation point. Troubleshoots and resolves complex issues, initiates escalation procedures. Communicates application issues with vendor per vendor's reporting process. Plans, tests, and supports application upgrades. Performs regression testing. Studies and evaluates leading industry trends and vendor/application/system updates.

* Participates in collaboration and communication with internal and external stakeholders within multiple venues while facilitating all responsibilities as outlined above.

* Assists with developing and executing change management strategy (communication, buy-in, training, technical support) to enable a smooth implementation of new application changes and enhancements.

KNOWLEDGE AND SKILLS REQUIRED:

* Knowledge of software development, EMR implementation, and systems development lifecycle

* Conceptual and practical understanding of various training techniques for users with various learning styles

* Knowledge of industry best practices related to patient flow and staffing roles

* Knowledge of healthcare regulatory bodies

* Data mining experience (SQL, Crystal)

KNOWLEDGE AND SKILLS PREFERRED:

* None

EDUCATION AND EXPERIENCE REQUIRED:

* Bachelor's degree in Computer Science, Information Technology, or a healthcare related field, OR equivalent experience in healthcare or healthcare IT

* Five years of experience providing IT support for an EMR

* Significant experience evaluating and analyzing EMR features and functionality for problem resolution; developing training materials for users with various skill levels; documenting workflow design and identify areas for improvement; working directly with EMR vendors; and mentoring and training team members

EDUCATION AND EXPERIENCE PREFERRED:

* None

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

* None

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

* Clinical certification or licensure

FACILITY SPECIFIC SECTION

i.e. vision, values, etc

REQUIRED COMPETENCIES

* Achieves Results: Reflects a drive to achieve and outperform, continuously looking for improvements, and accepts responsibility for actions and results

* Builds and Shares Knowledge: Develops and shares subject matter expertise/reusable assets that can be readily applied to new tasks

* Communication Skills: Exhibits excellent oral and written communication skills

* Develops Self: Understands own strengths and development needs, learns from experience, and owns personal development

* Knows the Business: Understands how the business works and can identify sources of value, efficiency, and effectiveness

* Service Orientation: Listens to and understands the customer, anticipates customer needs, and gives high priority to customer satisfaction

* Teams with Others: Creates an environment that values individual perspectives while driving towards common goals; assists teammates as necessary

* Business Partnering: Promotes collaboration and the sharing of ideas and perspectives with other internal functions and stakeholders

* Problem Solving: Identifies and solves problems using data collection methods, analysis, experience, and judgment

* Critical Thinking: Methodically analyzes and evaluates business problems by defining the challenges, identifying alternatives, and making timely decisions

* Develops Others: Recognizes colleagues' strengths and development opportunities and provides them with ongoing feedback and coaching

* Manages and Executes Projects: Manages all aspects of engagement/project to ensure outcomes and timing are met

* Manages Change: Anticipates and drives change in order to meet organizational goals

* Manages Quality and Risk: Understands and applies quality assurance and risk management procedures in all areas of work performed

* Manages to Results: Contributes to the successful realization of goals and demonstrates accountability for goal realization

* Thought Leadership: Develops new insights into situations and applies different and novel solutions to make improvements

This position description reflects the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. The responsibilities listed may be subject to change at any time and individuals may be asked to perform duties outside of their regular responsibilities to support the ongoing operations of Adventist Health System and its facilities.

Position Location:

Job: Information Technology

Organization: Adventist IT

Primary Location: US-FL-Orlando

Schedule: Full-time

Shift: Day

Job Level: Staff / Associate

Education Level: Bachelor's Degree

Travel: Yes, 25 % of the Time

Job Posting: Feb 20, 2018, 2:53:16 PM