Visual Keyholder

Title: Visual Keyholder

Type: Full time

Location: Orange, California

Overall Job Function: Responsible for presenting the garments according to the H&M guidelines in order to maximize sales with guidance and direction of Store Manager and management team

Job Responsibility including but not limited to:

Customer Service

* Provides excellent direct and indirect customer service according to H&M standards and meets the 5 basic demands on the selling floor, in the fitting room and at the cash point.

Job Knowledge

Ensures garment presentation and garment care is executed per H&M guidelines referenced in the below information sources:

* Department Books

* Store Book

* Technical Book

* Campaign Information

* Sales Tools & Store Information

* Provides the season start information from Sales Organization and prepares the kick-off with the management team

* Updates the Department Book, Store Book and Technical Book with the latest refill pages

* Plans and implements all store campaigns and activities together with the store team

* Ensures consistent garment care throughout the entire store


* Actively works in a commercial way to maximize sales, focusing on:

Top Priority Products, A-Areas and Basket items as well as ensuring a Red Thread is clearly demonstrated through the visual presentation

* Ensures that orders for display materials and supplies are placed in a timely manner

* Responsible for the care and maintenance of display materials

* Keeps the visual room clean and organized.

* Checks the material arriving to the store in a timely fashion, confirming quantities, condition, etc

* Minimizes security and safety risks.

* Plans and works with sales and operation goals to drive growth

* Supports in-store routines when necessary

Team Player

* Trains, coaches and gives daily feedback on garment presentation to the store staff

* Plans and conducts the Keep It Commercial training together with the Department Manager

* Provides label and design training for staff and managers

* Informs store team about changes in the presentation of garments


* Performs all store routines, including the opening and closing of the store, by following all Company practices and procedures

* Works with timekeeping and scheduling system including approving timesheets

* Addresses any loss prevention and safety issues that may occur while on duty and brings any escalated employee issues to management team.

* May be assigned overall store responsibility in absence of Store Manager or Department Manager when opening or closing store

Financial Accountability: None

Minimum Candidate Qualifications:

* Associate's degree in a Fashion industry specialty preferred

* 2 years of retail visual merchandising experience

* Ability to lift in excess of 20 pounds

* Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance

* Ability to climb a ladder and use a step stool

Skills, Abilities and Other Requirements:

* Strong visual merchandising skills and the ability to drive business through creativity, fashion consciousness and commerciality

* Knowledge of basic computer skills

* Ability to provide day to day visual training and guidance through H&M's shared values

* Ability to work in a fast paced, deadline driven environment

* Exceptional customer service-and interpersonal skills

* Strong organizational and time management skills

* Strong verbal communication skills

* Able to work independently while still working within a team environment

* Must be able to work with hand and power operated tools and lift in order to execute display set ups

* Ability to work flexible hours and extended hours at times

* May be required to travel to support other stores

Job Status: Non-Exempt, Hourly (Part-Time or Full-Time)