Department Manager Contract Transportation Services

Orange County Transportation Authority Orange, CA

About OCTA:

The Orange County Transportation Authority (OCTA) is the county's primary transportation agency. OCTA creates, funds, and delivers efficient transportation for Orange County. We keep Orange County moving with extensive bus and paratransit service, Metrolink commuter rail service, the 91 Express Lanes Toll Road, motorist services and freeway, street and road improvement projects. OCTA began in in 1991 with the consolidation of seven separate transportation agencies. OCTA is dedicated to its organizational mission and core values. OCTA's mission is to develop and deliver transportation solutions to enhance quality of life and keep Orange County moving. OCTA's core values consist of integrity, teamwork, communication, customer focus, and can-do spirit.


Under minimal guidance, responsible for planning, directing, negotiating, implementing, and evaluating the agency's contract transportation services including fixed route, paratransit service, and vanpool services, and partnerships with other agencies to provide specialized transportation services. Oversees the analysis, research, negotiation, budgeting, cost tracking, etc., of the agency's contract transportation services' budget and contracts in collaboration with multiple departments, divisions, and outside resources, in support of agency and division goals and objectives.

This is an exempt position in Salary Grade V: Min $112,673.60– Mid $140,129.60 – Max $167,585.60 annually. The starting salary will be within this range based on qualifications.

The application deadline for this position is Wednesday, June 27, 2018.


This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to this job.

* Establishes the department's overall direction through program planning and development of long- and short-term objectives consistent with Board of Directors' adopted goals.

* Administers and supervises the Contract Transportation Services Department, including management and oversight of OCTA contracted paratransit and fixed route operations and maintenance, and services provided under agreements with other agencies and local jurisdictions.

* Plans, directs, and evaluates performance of department personnel and develops personnel performance plans and performance evaluations.

* Ensures successful implementation of department goals and objectives. Reviews department expenditures and performance measurements to ensure performance is within standards. Develops plans and strategies for corrective actions when necessary.

* Establishes the direction of the department, develops budget and work programs, and supervises the allocation of resources and staffing functions.

* Maintains positive relationships with elected officials, community groups, internal and external stakeholders, and customers in matters pertaining to contract transportation services and partnerships with other agencies/local jurisdictions.

* Prepares reports, technical memoranda, and other documents regarding paratransit and fixed route services. Makes presentations to the Board of Directors, management, public officials, and the general public.

* Oversees the development, negotiation, and administration of the department's fixed route and paratransit service contracts, including developing specifications and scopes of work as well as managing all procurement processes. Provides on-going oversight to ensure contract compliance and high quality performance.

* Provides contractors with clear knowledge of the agency's and/or programs' expectations/standards.

* Approves invoices, tracks and controls expenses with program budget requirements. Corrects any conditions which may adversely affect the compliance and/or success of the contract and/or program milestones, scheduling and budget parameters.

* Represents the agency as designated in meetings, as a committee chair or member, and before community and business groups, to further department and/or agency interests. Maintains communication with government and public service agencies to coordinate regional issues and represent the agency.

* Leads by example in order to increase productivity, morale, efficiency and team spirit. Encourages creativity, growth and initiative. Ensures interactive communication and feedback through meetings, collaborative projects, as well as measured outcomes.


Any combination equivalent to a bachelor's degree in transportation management, business, public administration, project management or related field with a minimum of approximately eight years progressively responsible experience in transportation, project management, public participation, and/or community relations programs, four years of which are in management. Knowledge of Orange County demographics, private contract management, and senior transportation issues is desirable. An advanced degree is preferred.

Knowledge of:

* Principles, procedures, methods and techniques for managing complex transportation program management and operational programs and projects.

* Applicable local, state, and federal laws, rules, and regulations including the Americans with Disabilities Act of 1990 (ADA) relative to the technical aspects of complementary paratransit service.

* Principles, techniques, and processes of local, regional, state, and federal government.

* Principles of management, particularly in the area of transportation operations.

* Technical aspects of vanpool, contracted paratransit and fixed route operations and contract management.

* Current practices and procedures in contracted transit services.

* Multimodal transit systems and transportation planning.

* Administrative principles and methods, including goal setting, program and budget development and implementation.

* Capital and operating budgets.

* Social politics and issues influencing transit programs.

* Modern management theory and organizational development practices, including leadership development and succession planning, particularly in the area of transportation operations.

* Principles of management, supervision, training and performance evaluation.

* Focus on development of a talent management strategy.

* Project management techniques and coordinating with other agencies and/or cities.

* Consensus building among various stakeholder groups.

* Contract negotiation and procurement processes for government agencies.

* Principles and techniques of communication, including written, visual, and public speaking.

* Principles and techniques of public participation programs.

* Current transit and advances in contracted transit services with the private sector.

Ability to:

* Formulate long-term and short-term objectives consistent with adopted goals and policies.

* Think and act strategically.

* Formulate long-term and short-term objectives consistent with adopted goals and policies.

* Analyze situations, allocate resources, plan work programs, solve problems, and obtain results both independently and as part of team.

* Communicate externally and internally on a broad range of matters.

* Identify methodologies for repair and preventive maintenance.

* Analyze situations accurately and adopt effective solutions.

* Speak in public and present ideas effectively.

* Work effectively with a variety of public officials and private consultants.

* Establish and maintain effective working relationships.

* Analyze complex community transportation problems, allocate resources, and plan work programs to formulate recommendations and evaluate outcomes.

* Develop and implement objectives, policies, procedures, work standards, and internal controls.

* Prepare scopes of work, needs assessments, cost and benefit analyses, and related documentation.

* Communicate clearly and persuasively with appointed and elected government officials, businesses and community organizations, stakeholders, customers, employees and members of the general public on a broad range of matters.

Working Conditions/Physical Activities: (The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. OCTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.)

Positions in this class typically require:

* Work may be performed in a stressful, fast-paced office environment, depending upon assignment.

* Requires ability to understand verbal communication and to respond effectively.

* Positions in this class typically require: Reaching, Fingering, Grasping, Feeling, Talking, Hearing, Seeing, and Repetitive Motions in computer use.

Compensation and Benefits:

OCTA offers an attractive compensation and benefits package. The specific features of this package include: medical, dental and vision insurance; retirement; vacation and holiday pay; life insurance; deferred compensation plan; short-term and long-term disability plans; flexible spending accounts; educational reimbursement; ergonomic/wellness programs. Salary is dependent upon qualifications.

OCTA is an equal opportunity and affirmative action employer and ensures that all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability or veteran status.