CSR I

Niagara Bottling Ontario, CA
At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:

* Work in an entrepreneurial and dynamic environment with a chance to make an impact.

* Develop lasting relationships with great people.

* Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

CSR I

Job Summary

Customer Service Representative I (CSRI) is our first level of support for internal and external customer. Assist with the overall customer needs and other queries by working closely with operations, planning, transportation and sales team

Detailed Description

All responsibilities include, but are not limited to the below outline

* Schedule customer delivery appointments and/or customer pickup appointments (50%)

* Opportunity to advocate for the customer by resolving and assist with inquiries and concerns (25%)

* Track customer delivery appointments and/or customer pickup appointments (20%)

* Respond to customer emails/phone calls when assigned weekend shifts (5%)

* Consistent punctually and attendance is an essential function of the job

Work Experience/KSA's

* Required:

* Years of Experience in Field: 1 year

* Years of Experience in Position: 0-2 years

* Years of Experience in Supervising Employees: N/A

* *experience may include a combination of work experience and education

* Preferred:

* Years of Experience in Field: 2 years

* Years of Experience in Position: 0-2 years

* Years of Experience in Supervising Employees: N/A

* *experience may include a combination of work experience and education

Competencies

* Medium to high proficiency with Microsoft Word, Excel, and Outlook

* Ability to quickly and accurately enter data

* Ability to communicate effectively via written and oral communications

* Ability to multi task and work well under pressure in a fast paced environment

* Ability to use positive language

* Ability to prioritize and effective time management

* Goal oriented focus

* Flexible and adaptable

Preferred Skills

* Experience with enterprise database software

Education

Minimum Required:

* High school diploma or GED

Preferred:

* N/A

Certification/License:

* Required: N/A

* Preferred: N/A

Foreign Language

* Required: N/A

* Preferred: N/A

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.

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