IT Systems Administrator

City of Onalaska Onalaska, WI
Essential & Related Job Functions

Under supervision of the City Administrator, the IT Systems Administrator directs the general computer technology for the City of Onalaska. Responsible for providing the design, implementation, support and maintenance of local and wide area networks within the City; support telephone and cellular telephone service; also provide technical assistance and support to City network users for the various departments within the City of Onalaska; maintains computer hardware and supports network software as required with assistance from the outside contractor. Overall responsible for the operation of the IT department with approval of the City Administrator.

ESSENTIAL JOB FUNCTIONS:

Any one position may not include all the duties listed, nor do the examples listed in their relative order of importance include all the duties that may be found in this position.

* Analyzes, evaluates, and assists in the selection of computer systems, servers, routers, printers, hubs, software, etc. for use on City computers and network, including hardware and software selection and implementation, networking, voice and data telecommunications; performs routine maintenance as required.

* Diagnoses, defines, and resolves problems and/or coordinates the implementation of technology solutions; maintains best practices regarding all functions of the network.

* Maintains server systems, performs backups (both on and off site) & monitors system components to ensure the availability of client/server applications (i.e. patching servers, upgrading firmware to switches and firewalls.); monitors network for security alerts and breaches.

* Administers the City email system (account creation, monitoring, and archival); administers the City website and establishes the set up for social media pages.

* Works with supervisors to implement policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.

* Provides end-user technical support including, but not limited to: configuring applications and hardware, supporting daily operation of various support databases and systems, troubleshooting and correcting hardware and software problems, training system users, providing daily support to the client/customer, and activate/inactivate end users as needed.

* Plans, implements, and supports network to quickly and cost effectively resolve hardware/software issues.

* Tracks, monitors and documents all information technology systems problems and resolutions in a thorough and precise manner.

* Prepares and maintains IT Systems Administrator budget with assistance from the City Administrator. Manages projects according to approved and authorized budgets and schedules.

* Manages, coordinates and maintains the telephone and cellular telephone system and usage, including: evaluation, selection, implementation, installation, security, administration, upgrades, troubleshooting, replacement, training, and monitoring usage trends and billing to be able to select service plans beneficial to the City.

* Ensures confidentiality of all work-related matters.

* Deploys and supports workstations, mobile devices, and software packages.

RELATED JOB FUNCTIONS:

* Assists with planning for future system growth/needs/enhancements; may perform technology needs analysis for departments as requested.

* Supports the City's Emergency Operations Team and is responsible for emergency management's tasks as assigned.

* Contributes to a cooperative working effort by demonstrating a willingness to perform other job-related work, as needed or requested. The interdependency of operations is recognized and the abilities and skills exist to do other work as needed or requested. Assistance is given to others and special projects completed as scheduled or requested. This is a recognized and accepted part of being a member of the office support staff.

* Other duties as required or assigned.

Requirements of Work (Knowledge, Skills, and Abilities)

* Excellent organization skills and good project management skills.

* Excellent interpersonal and communication skills; ability to effectively communicate with colleagues on all levels in a multicultural environment; must have a good customer focused attitude and be a problem owner and solver.

* Must have strong networking and server administration skills based on Microsoft System Software, operating systems and Microsoft Servers

* Ability to utilize scripting and batch Languages.

* Basic analysis skills; the ability to elicit user requirements, create technical specifications and liaise between the various departments, City Administrator and vendors.

* Good working knowledge of desktop equipment such as PCs, servers, printers, modems, telephones and cellular telephones, scanners and other related networked devices.

* Working knowledge of computers and modern electronic data processing principles and practices and working knowledge of modern office practices and procedures.

* Technical knowledge of the operation and maintenance of computer hardware and peripherals.

* Ability to work independently and meet deadlines in a fast-paced, detail-oriented environment.

* Flexible work attitude; adaptability to disparate tasks and technologies and the willingness to meet unexpected demands.

* Ability to analyze data and information using established criteria, in order to define consequences and to consider and select alternatives; ability to compare, count, differentiate, measure and/or sort data and information; ability to classify, compute, tabulate, and categorize data.

* Ability to apply common-sense understanding to carry out instructions furnished in written, oral and diagram form.

* Ability to maintain a professional demeanor; calmly approach and solve problems under stressful circumstances; maintain and promote harmony in the workplace; concentrate for extended periods of time; and be flexible.

Training, Experience & Other Requirements

* Requires Bachelor's or Associate's degree in Computer Science or related field with three (3) to five (5) years computer hardware/software/network support experience, or any combination of education and experience that provides equivalent knowledge, skills, and abilities.

* Valid driver's license is required.

Physical Requirements

* Frequently coordinates eyes, hands, feet and limbs in performing movements requiring skill and training.

* Frequently sits at desk, uses hearing, near and far vision and fingers for keyboarding. Remaining time is spent moving between the departments and buildings using verbal communication with users and department staff.

* Sits, stands, bends, reaches, crawls, and moves about the office intermittently throughout the day.

* Frequently handles papers and manuals, etc., lifts files, copy paper and other office materials.

* Frequently moves, lifts and carries computers and associated equipment, and uses hands, arms and fingers for working on computers.

* Occasionally stoops, bends, or kneels, and carries items greater than 50 pounds.

* Thirty-five (35) percent of workday spent sitting.

* Thirty (30) percent of work day spent walking.

* Thirty-five (35) percent of workday is spent standing.

* All percentages above could vary depending upon duties performed that day.

* Hours are occasionally unpredictable due to installations, configurations, research and updates that might be performed outside normal working hours.

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