Sr. Specialist, Command Center

First National Bank Omaha, NE
Company Overview:

With over 20 years in the managed IT services industry, First National Technology Solutions (FNTS) is a leading provider of flexible, customized hosted and remotely managed services. Operating a state-of-the-art data center and offering customized solutions and best-of-breed technology, FNTS is a nationally recognized leader in managed IT services. With a classic Midwest culture, FNTS employs an expert team who place high value on work ethics and personalized customer service.

FNTS is a subsidiary of First National of Nebraska Inc. (FNNI), a $20 billion multi-state holding company headquartered in Omaha, Nebraska, with a strong heritage of banking excellence that dates back more than 150 years.

Overview:

The FNTS Command Center provides round-the-clock (24 x 7 x 365) operational support to our various customers. We utilize various tools to provide timely, accurate and reliable batch processing and system monitoring services across multiple platforms.

Key Responsibilities:

* Monitor and submit customer mainframe batch processes

* Monitor and report on customer network and/or server outages

* Monitor customer communication via email or phone

* Open tickets to appropriate teams from email or phone requests

* Monitor and participate in customer bridge calls when requested

* Monitor, report and communicate during weekend server patching activities

* Provide and update documentation as requested

* Other duties as assigned

Job Qualifications:

Qualifications:

* Basic knowledge in desktop, server, and network operations

* Ability to clearly communicate to relay information to peers and customers utilizing available email, phone and chat tools

* Passionate when it comes to technology

Preferred Qualifications:

* 1 year customer service experience in the Information Technology Industry.

* 1 year operational mainframe experience, i.e. MVS and or VSE knowledge.

* 1 year experience in utilizing mainframe job scheduling systems.

* 1 year previous NOC (Network Operations Center), Command Center or Operations Center experience.

* 1 year experience in desktop, server, and or network support.