Outbound Teleservice Representatives

Physicians Mutual
 Omaha, NE

Part-Time Outbound Teleservice Representatives

Regular hours: 8:00 AM -12:30 PM Monday-Friday

Training Hours: 8:00 AM - 1:00 PM Monday-Friday (first month)


Training Class Begins October 28, 2022

Physicians Mutual is seeking positive, customer-focused Teleservice Representatives to place calls to current customersto assistthem with questions regarding coverage, claim status, policy changes, and explain products and services available.

Job Qualifications:

High school diploma or its equivalent is required

Direct customer service experience is preferred

Ability to learnand retain working knowledge of Company products, insurance related procedures, and terminology

Ability to use the PC while talking to customers using excellent communication skills

An enthusiastic approach to customer service

Ability to probe, assess customer needs and appropriately resolve issues

Advanced problem-solving skills and ability to handle customer issues at a high level of complexity

Physicians Mutual offers the following:

Excellent compensation with bonus potential

College Assistance Program & up to $5,250 at UNO

Free on-site parking

Employee training programs

Paid vacations and paid holidays

On-site insurance education

Fitness Facility

About us:

Health. Life. Retirement. The Physicians Mutual family empowers people from all walks of life to enjoy the financial security they deserve. Thats what Insurance for all of us is about.

The Physicians Mutual family includes Physicians Mutual Insurance Company and Physicians Life Insurance Company. Physicians Mutual Insurance Company offers reliable dental and supplemental health insurance (and now, pet insurance!). Physicians Life Insurance Company provides important Medicare Supplement and life insurance coverage. The company additionally offers coverage for funeral pre-planning to help meet the growing needs of funeral home owners and the families they serve.

Since our start in 1902, our dedication to delivering on our promise has helped make us one of the nations leading health and life insurance providers. In fact, we are rated in the top 1% of insurance companies. We consistently maintain some of the highest financial strength ratings in the nation from independent insurance analysts, including A.M. Best Company and Weiss Ratings, ensuring well be there for our policyowners and our employees far into the future.

But the achievement were most proud of? We have a95% customer approval rating a true sign of a company dedicated to embodying its vision.