Operations Manager Level I

American Title Inc Omaha, NE
Imagine coming to work every day where your opinions matter and your voice is heard! This could be you, if you begin a career with American Title, Inc. American Title was voted Omaha's 2011 and 2014 BEST PLACES TO WORK because we value our employees as much as our clients. Join our fun and challenging work place by applying today! Make sure to check out "Why ATI" on the left to view all of our great benefits and get a glimpse of our company culture!

We provide extensive training, so little to no experience in the title industry is okay!

General Summary:

Manage and lead a team to ensure the customer (internal and external) has an awesome customer experience and the company's strategic goals are met by performing the following duties.

What you can look forward to doing!

* Interviewing and hiring talented people to join our team.

* Manage team performance expectations in accordance with the company's core values and the position's critical numbers.

* Ensuring flow and bulk work is completed timely and accurately per client Service Level Agreement (SLA).

* Create a highly engaged team through inspiring others to achieve more, communication and empowerment through direction and principles.

* Makes continuous improvement (cost reduction, process efficiency/automation, increased output, reduced error, team member and self development) the norm.

* Lead key initiatives/projects that have a significant impact on the company's bottom-line and ability to meet client expectations.

Here are the requirements for the job!

* Applied knowledge of continuous improvement practices and procedures, such as LEAN.

* Ability to act in a proactive manner that uses creativity when identifying solutions that make us more efficient and effective (proactivity).

* Applied knowledge of management techniques including problem solving, conflict resolution, delegation, change management, and project management.

* Knowledge of the skills of the applicable department and knowledge of company and industry standards and practices, including compliance and regulations.

* Ability to demonstrate leadership ability regarding people leadership, business leadership and strategic leadership.

* Ability to work independently with little direction.

* Ability to act as a coach/mentor in a meritocracy environment and reward team members based on performance.

* Proficiency of PC applications (Outlook, Excel, Word, PowerPoint).

Education and Experience:

* Bachelor's degree preferred.

* Home equity, refi, purchase money document, and/or closing experience preferred.

* Experience required is dependent on the level of manager

The most qualified applicants can expect a call from our Recruiting Specialist Dan Vaughn at 402-778-4499

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