LAB SUPPORT REP- Part Time- Core Lab- CHI Health

Catholic Health Initiatives Omaha, NE
CHI Health is a regional health network with a unified mission: nurturing the healing ministry of the Church while creating healthier communities. Headquartered in Omaha, the combined organization consists of 15 hospitals, two stand-alone behavioral health facilities and more than 150 employed physician practice locations in Nebraska and southwestern Iowa. More than 12,000 employees comprise the workforce of this network that includes 2,820 licensed beds and serves as the primary teaching partner of Creighton University's health sciences schools. In fiscal year 2014, the organization provided a combined $149.3 million in quantified community benefit including services for the poor, free clinics, education and research. With locations stretching from Kearney, Neb. to Missouri Valley, Iowa, the health network is the largest in Nebraska and serves residents of Nebraska and southwest Iowa. For more information, visit online at CHIhealth.com.

This position contributes to the mission and vision of CHI Health by providing the laboratory clients with information, reports, and materials that are required to meet their clinical laboratory needs.

The incumbent reports directly to the Operations Director, Support Services, and works collaboratively with the entire client services staff. There will also be collaboration with business services, specimen management, and the lab technical staff in responding to the needs of the laboratory clients.

* Using key phrasing, demonstrates a positive and helpful attitude with customers in receiving and initiating phone calls. Demonstrates competency in required computer functions, orders tests, adds/cancels tests, prints/faxes results, and Client services functions (CS queue, CS call-in tool). Identifies, investigates, and solves problems appropriately.

* Uses LEAN principles of standard work, laboratory procedures and policies. Adheres to First in/First out in regard to requisition checking, problem investigation and CS queue monitoring. Develops and follows Job guidance sheets.

* Assists with requisition checking and problem documentation. Assists in gathering data for Client QA Feedback. Recognizes and participates in process improvement opportunities. Gives timely feedback of opportunities for service improvements to Support OD/ OL Referred Services.

* Meets department defined goals for TSF (telephone satisfaction factor) and Client survey scores. Is knowledgeable regarding the Automated Call Distribution system. Participates in department meetings and inservices as appropriate. Completes mandatory education in timely manner. Follows regulatory guidelines of CAP, JCAHO.

Experience

At least one year of experience working in a clinic laboratory is preferred

Education/Licensure

High school diploma preferred.

Knowledge/Skills/Abilities:

Must have excellent phone and customer service skills. Ability to work with the lab computer system. Medical terminology background is preferred.

Working Conditions:

Normal laboratory environment. Exposure to chemical and biological hazards. Routine periods of sitting, walking, and standing required.