Executive IT Support Manager

HDR, Inc. Omaha, NE
About Us

At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That's why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer.

Watch our 'About Us' video

We believe that the way we work can add meaning and value to the world. That ideas inspire positive change. That coloring outside the lines can illuminate fresh perspectives. And that small details yield important realizations. Above all, we believe that collaboration is the best way forward.

The Executive Support/ Service Excellence Manager is responsible for the Executive Support Program (ESP). The ES/SEM is responsible for ensuring service excellence and enhanced experience for the users of the executive leadership team. The ES/SEM will be responsible for the deployment and implementation of various service excellence initiatives and projects (e.g., improvement projects, quality assurance) in alignment with their primary role leading the ESP.

Responsibilities

* Develop guidelines, processes and best practices for an executive support program designed to efficiently and effectively provide concierge level support to its participants.

* Direct responsibility to executive leadership team for providing support with expedited response times and technology procurement. This will also include support that is not normally afforded to regular employees.

* Work with the entire Support Services Team to build and deliver best in class employee experiences in the workplace that in turn promote efficiency, productivity, and peak performance.

* Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the user experience.

* Tasked to ensure complaints, questions, concerns and suggestions are addressed and conduct follow-up, if needed.

* Increase accountability through the implementation of service level agreements, management performance metrics, critical success fact

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