Technical Support Analyst

Technical Support

* Oversee the day to day support of hardware and software user issues

* Answer inbound technical support calls and emails

* Act as the client's initial point of contact for technical issues

* Troubleshooting of LAN/WAN connectivity issues

* Aid in the support of the Time and Attendance Application

* Provide accurate and timely logging of problems

* Escalate issues to senior analysts as appropriate

Documentation

* Document specific duties, activities, problems solved and issues resolved

* Assist in the documentation of the network as it relates to Time and Attendance

* Provide and update training documentation

Miscellaneous

* Attend meetings and serves on committees, as requested

* Perform additional duties and assignments as requested

Qualifications

Education/Certification:

Bachelor's Degree Required.

Experience Required:

0 – 1 years of network administration.

Knowledge of:

* Computer, network operations and maintenance

* LAN/WANs

* Microsoft Operating Systems

Skills and Abilities to:

* Evaluate critical systems, prioritize workflow and determine solutions

* Excellent written and verbal communication skills

* Interpret and apply laws, regulations and policies

* Provide technical assistance for computer problems

* Read and understand technical manuals

* Work for extended time at keyboard/terminal

* Maintain effective working relationships with supervisor and coworkers

* Work flexible hours, including weekends and evenings

Similar jobs you might like