Talent Supply Chain Solutions Team Lead

Amazon.com, Inc. Oklahoma City, OK
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. The ideal candidate will possess both a background that enables him/her to manage quantitative planning that allows them to think broadly and strategically about workforce, but also the ability to focus in the areas of community engagement, candidate experience, placement, process improvement, strategy development along with directing a team of Engagement and Optimization Coordinators. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. The best candidates will draw on extensive knowledge of staffing and functional areas of the business, forging dynamic relationships with business partners, hiring managers and HR business partners. They have a reputation for being exceptional at candidate optimization, stakeholder management, and organization, possess strong verbal and written communication skills, have an ability to prioritize their time, demonstrate pushback and a sense of urgency, and understand the value of providing amazing customer service. This role will manage a team of direct reports across 2-7 Amazon facilities delivering about 3,500 hires per year.

Core Responsibilities:

* Owns execution and delivery of labor needs within the Node

* Provides strategic input and business/market insight during Node Labor Review with Senior and Executive Leadership

* Understands the Amazon employment value proposition and uses that data to develop workforce planning initiatives

* Manages Key Performance Indicators and Metrics:

o Cost Per Applicant

o Cost per Hire

o Cycle Time

o Funnel Health

* Daily funnel analysis compared to hiring needs and providing reporting to stakeholders

* Leads analysis & deeper dives in analyzing & auditing data; auditing to ensure consistency and accuracy in how data is captured and shared, and making recommendations based on the insights

* Leads the Engagement team to improve candidate experience - represent company and candidate interests, monitor SLAs, provide ongoing feedback, and address service issues

* Overall management and audit of standard work across the Node network

o Salesforce

o Reporting

o Hiring

o I9s

o Onboarding

* Leads the team by setting benchmarks, metrics, and understands how to prioritize to meet and exceed all business SLAs

* Handles issue resolution, prioritization, and escalations autonomously

* Mitigates Staffing risks through supply analysis, market analytics, and predictive forecasting

* Manages the analyses of daily, weekly, and monthly reporting of Workforce Staffing performance via Key Performance Indicators

* Owns training, development, team culture and morale for Workforce Staffing Engagement and Optimization Team

* Develops and maintains knowledge of labor market, economic trends, and changes affecting Amazon's position as employment leader

* Grassroots sourcing/relationships

* Makes recommendations to key stakeholders on building appropriate systems, processes, and reports and Influences stakeholders as it relates to WFS strategies

Measurement for Success:

* Management and ownership of cost per hire through oversight of labor, advertising and other talent acquisition costs to benchmark or above

* Management of the talent supply chain utilizing lean methodology

* Management of candidate cycle time, conversion rates and applicant funnel metrics to benchmark or above

* Associate engagement

* Workforce Staffing Net Promoter Score

* New hire event benchmark rates against target and defect via org. health scorecard

* Community Engagement

* Coordinator Satisfaction

Critical Leadership Skills:

* Deliver Results, Dive Deep, Bias for Action, Learn and Be Curious, Customer Obsession, Ownership