SCCM Adminstrator

Position Purpose

The primary purpose of this role is to develop and manage desktop images, software package deployments and patch management solutions using Microsoft SCCM in support of endpoints across the enterprise, as well as provide day-to-day support to the organization's end user desktop computers, printers, phones, mobile devices, and software. Manages Desktop Administration related servers, manages Desktop Administration related projects and implementations, and researches new technologies for solutions to existing and future issues. This position interfaces directly with internal customers and various departments, troubleshooting user issues to resolution. Other areas of responsibility include but are not limited to assisting other IT departments with various tasks, providing Time and Attendance support to external customers as needed, and support of Audio/Visual equipment such as projectors and sound systems.

RESPONSIBILITIES

SCCM ADMINISTRATION

* Manage SCCM environment for the enterprise

* Coordinate patching and critical update deployments

* Create software deployment packages in support of enterprise endpoint management

* Create and manage desktop images

DESKTOP ADMINISTRATION

* Provide support for Windows workstations, various peripherals, and VOIP phones

* Perform hardware and software installation, upgrades and configuration

* Adhere to company procedures for hardware/software requests and installs

* Provide problem diagnosis and resolution for hardware and software problems

* Install all peripheral components such as printers, scanners, phones and disk drives

* Answer inbound technical support calls and emails

* Provide telephone, in-person, and remote support to end-users

* Coordinate activities with other departments as needed

* Support corporate owned mobile devices

* Troubleshooting of LAN/WAN connectivity issues

* Provide accurate and timely logging of problems

* Escalate issues as needed

* Work with vendor, software provider, and manufacturer support as needed

* Monitor ticketing system and complete tickets in a timely manner

* Image new and existing desktop systems

* Create new images and update current images

* Maintain proper inventory of all desktop related assets

* Provide updates, status information, and completion information to manager and/or users as needed

* Support corporate audio/visual equipment

* Travel between remote sites to perform assigned duties

* Manages Desktop Administration related servers and appliances

* Maintain inventory of software and ensure software license compliance

* Research new technologies to solve existing and future user issues

DOCUMENTATION

* Documents specific duties, activities, problems solved and issues resolved

* Assists in the documentation of the network as it relates to Desktop Administration

* Provides and updates training documentation

MISCELLANEOUS

* Attends meetings and serves on committees, as requested

* Performs additional duties and assignments as requested

* Must be very security conscious and do all it takes to avoid sensitive data falling into wrong hands.

* Ability to effectively handle stress, pressures, and challenges.

Qualifications

QUALIFICATIONS

Education/Certification:

Bachelor Degree Required

High School graduate required

Experience Required:

3+ years of Desktop Administration

3+ years of SCCM Administration

Knowledge of:

* Computer, network operations and maintenance

* LAN/WANs

* Microsoft Windows XP/7/10 Operating Systems

* Microsoft Server 2003/2008/2012 Operating Systems

* Basic Linux knowledge

* Emerging technology trends

Skills and Abilities:

* Evaluate critical systems, prioritize workflow and determine solutions

* Excellent written and verbal communication skills

* Interpret and apply laws, regulations and policies

* Provide technical assistance for computer problems

* Read and understand technical manuals

* Work for extended time at keyboard/terminal

* Maintain effective working relationships with supervisor and coworkers

* Work flexible hours, including weekends and evenings

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT AND ENVIRONMENTAL CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

No hazardous or significantly unpleasant conditions. (Such as in a typical office).

The noise level in the work environment is usually moderate.