Communications Specialist

Cox Enterprises Oklahoma City, OK
Responsible for building and maintaining positive image with employees, the general public, community leaders and media outlets.

Employee Communications focus (85% of job responsibility):

Creates various communications tools, including printed publications, intranet communications, employee meetings and events, videos, and announcements that fosters open communication throughout the organization.

Provides supervisors and other managers with appropriate messages, tools and training to help them be effective communicators.

Implements improvement strategies for internal employee communications.

Assists with programs that improve employees' competitive understanding and readiness.

Supports employee involvement in company sponsored internal and external outreach events and community volunteering by collaborating with Community Relations team.

Maintains information on company intranet site (CoxOne).

Coordinates employee incentives, contests, ticket distributions, contests and other engagement activities.

Drafts leadership communications to deliver to employees and creates messaging focus.

Public Relations/Media Relations focus (15% of job responsibility):

Participates in activities that promote company visibility, builds a strong company image, and increases public awareness and consumer propensity to do business with Cox.

Assist with writing speeches, press releases and developing messaging statements.

Participates in crisis management messaging development.

Organizes company representatives to speak at public forums.

Implement PR programs that positively position Cox's residential and commercial services to current and potential customers and align closely with marketing campaigns, using communications tools and practices, reinforce the competitive advantages and overall value of Cox's products.

Monitors statements about Cox in the public, media, and social media sites, and recommend appropriate responses.

Dept/Org Scope & Impact - Entry level professional contributor on a project or specialty work team; Work is similar to that performed by senior-level employees in support/paraprofessional roles without degrees/certification to gain practical exposure to application of theories/principles of specialized area; Work is of limited scope, typically on smaller, less complex projects/ assignments or providing support for larger projects/ assignments that have department and area impact; Performs basic tasks and functions for professional field of work; Works in compliance with established procedures and/or protocols. Identifies and resolves readily identifiable, clearly-defined problems; Demonstrates skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in routine research/data

Problem Complexity - Performs basic tasks and functions for professional field of work; Works in compliance with established procedures and/or protocols. Identifies and resolves readily identifiable, clearly-defined problems; Demonstrates skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in routine research/data

Autonomy - Nature of work requires general supervision; exercises judgment; may be paired with a mentor; Work typically involves regular process checks or review of output by a coworker and/or supervisor

Knowledge - grasp of professional principles and skills. Knows and effectively uses fundamental concepts, practices, and procedures of particular area of specialization

Influence/People Leadership - May provide general guidance/direction to or train junior level support personnel

Qualifications:

Required:

Generally, 0-2 years of experience in related field

0-1 year of experience in related field

Preferred:

Typical Training / Experience - Typically requires BS/BA or Associates degree in related discipline. Certification may be required in some areas; OR MS/MA/MBA or law degree and generally