Department: Call Center
Position: Call Center Operator / Scheduler
Employee Category: Non-Exempt
Reporting Relationship: Call Center Manager
- Attentiveness-Showing the worth of a person or task by giving my undivided concentration.
- Discernment- Understanding the deeper reason why things happen.
- Resourcefulness- Making wise use of what others might overlook or disregard.
- Responsibility- Knowing and doing what is expected of me.
Summary of Duties and Responsibilities:
Provide scheduling assistance to Variety Care patients. Answers telephones and send telephone encounters using (eClinical system) creating telephone encounters under general supervision, exercises some discretion, makes routine decisions based on existing scheduling guidelines and will assume other duties when assigned. Frequently interacts with the Triage Department, clinical staff and works under the supervision of the Call Center Manager. Provides back-up and overflow coverage in call center.
Primary Duties and Responsibilities:
Requirements, Special Skills or Knowledge:
High School Diploma or GED. Possesses leadership skills. Possesses legible handwriting and basic mathematic skills Possesses ability to work with the public. Possesses ability to enter data entry and has intermediate keyboarding and computer knowledge. Able to communicate with patients and staff. Trustworthy handling confidential information. Able to work in an active and stressful environment. Able to work with difficult patients from time to time. Bilingual (English/Spanish) REQUIRED.
Work positions (Defined in 10% increments of work time, total equally 100%):
80% Sitting 10% Standing 10% Walking
Must be able to lift 25 pounds. Able to sit for long periods of time