Patient Registration Representative - Dental Dept.

Family Health Centers
 Okanogan, WA

PRIMARY ACCOUNTABILITY: Responsible for independently performing a wide range of complex and confidential front desk tasks to support the patient encounter.


Responsible for registering patients and scheduling patient visits

Provide appointments to patients using scheduling guidelines

Make pre-appointment calls.

Accurately and legibly fill out all required forms; verify patient information (demographics, insurance, sliding fee) and update computer information at each patient visit.

Process patient payments

Collect and post payments on patient accounts into EPM

Reconcile and close daily batch at end of business day

Performance of administrative duties

Answers phone calls and handles incoming and outgoing faxes

Obtains release of information requests

Assist patients with information requests

4) Attendance

Ensures attendance and hours worked are accurately recorded in computerized timekeeping system

Properly manages PTO hours

Responsible for regular, predictable attendance and to work hours as scheduled, which may include evenings or weekends


Requires basic organizational skills, typically to organize own work

Job duties require the ability to work independently and as part of a team

Job duties are typically performed in response to workflow or ongoing direction by supervisors or others

Employees are able to effectively select from alternatives to situations encountered on the job

Employees focus is primarily on their own work

Duties require the compilation of information


Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program.