Customer Experience Representative

Intuit OH (Ohio)
for TSheets CX Reps Provide exceptional customer service at all times while responding to support tickets, phone calls, and live chats Ensure long-term customer success from the beginning of their trial period and forward through product onboarding and support Follow through with our customers’ requests, feedback and questions Recognize happy customers and help inspire brand advocates to secure testimonials, product reviews and case studies Track down and get to the root of any issues that arise for our customers using honed analytical techniques Build trust with our accounting and bookkeeping partners and encourage them to refer their clients Keep the entire TSheets team well informed on customer needs and desires Manage various customer service projects to help the team stay informed and efficient and to continually improve processes Stay active on our social forums and live chat Why join us? TSheets set up shop in a little-known tech hub Eagle, Idaho. We are surrounded by rolling foothills and mountain slopes with the 25-mile Boise River greenbelt running through our backyard. The TSheets team lives, eats and breathes our core values, one of which is Work really hard; play really hard. We are a dynamic, close-knit team with strong convictions. We also offer an extensive benefits package for all full-time employees including company-paid health benefits. You will be joining a fun, creative, experienced, and bright team, who are passionate about what we create. Join us on our relentless mission to become the #1 employee-rated and requested time tracking and scheduling software solution on the planet! Qualifications Experience with front-line customer support and sales Stellar written and verbal communication skills Friendly, outgoing personality Knack for listening to and empathizing with customers Comfort with web-based applications Desire to learn and understand SaaS and the small business ecosystem High school diploma or equivalent Brownie points awarded if you have the following Experience with tech companies or startups Experience with accounting or payroll Post-high school education Bilingual abilities