Account Services Manager 1

EFS a WEX company is a leading and growing global provider of payment processing, information management and fleet card payment solutions. We are passionate about providing payment solutions with unparalleled security and control for corporate purchasing and transaction monitoring needs. We hire people who share the same passion for continuous innovation and client service that is unparalleled in our industry. We are employee centric offering value-based incentives and generous compensation and benefits packages. If you are looking for a growing career – come be part of WEX today!

* Manage all aspects of client relationship post implementation

* Customer Support

* Reporting questions and/or transaction files that best suit customer needs

* User setups

* Card Maintenance/Orders

* Decline inquiries

* Credit/Rebate inquiries and issues

* System issues

* PR Calls

* Fraud and Billing questions/concerns

* Monitor account activity for volatility and formulate action plan

* Liaison between operations and client

* Business Reviews

* Take on leadership role and own meetings/calls, including setting up meetings, agenda, follow-up notes and actions items

* Integration Support (EAP payment files, CDF3, VC Batch files etc.)

* Manage Supplier Enablement activity post ramp period

* Support bill pay and special handling customers

* Troubleshooting and follow through on all Customer requests.

* Build/maintain relationship with Sales to aid in customer support and customer growth opportunities.

* Help customers utilize all Corporate Payments product offerings to increase spend and revenue

* Customer demos and training on EFS products and services

* Mange and work with EFS 3rd party relationships

* Provide documentation for system enhancements as needed and be voice for customer requests/enhancements

* Any other request or action in order to meet Customer needs and ensure satisfaction with EFS products.

* Ability to communicate effectively both verbally and in writing with both Customer and co-workers.

* Problem identification and resolution skills are essential.

* Develop a strong and respectful relationship with Customer.

* The employee must be willing to perform certain job functions after hours if situation arises.

* Flexibility for travel when requested

* Ability to work in a multi-office environment.

* Regular reliable attendance and punctuality are essential functions of this job.

Minimum Required Qualifications for Consideration

* Must have a minimum of 3 plus years' experience in the customer service field.

* Must know the basics of Microsoft Office.

* Must be able to handle multiple tasks at one time.

* Must be organized.

* Excellent follow through and communication skills

* Solid communication skills; written, oral and telephone

* Must be diplomatic and professional when dealing with others.

* Must be able to effectively communicate with and train others.

* Must be able to effectively communicate via e-mail and other written methods, using correct English language grammar and spelling.

At WEX, we reward innovation, hard work and excellence. Benefits include:

* Health Insurance

* Dental Insurance

* Vision

* On Site Fitness Facility in South Portland location

* 401(k) Plan

* PTO

* Life Insurance/AD&D

* Dependent Life Insurance

* Short- and Long-Term Disability Programs

* Extended Parental Leave

* Flexible Spending Accounts (Medical and Dependent)

* Employee Referral Award Program

* Employee Assistance Program

* Tuition Reimbursement

* Pet Insurance

* Bonus Plan

Equal Opportunity Employer/Vets/Disability

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