Greeter - Ocean City Phillips Crab House
Proactively greet each and every guest of Phillips and make them feel welcome, comfortable, special and relaxed. In many ways, you are the Captain of the Phillips Ship. Yours is the very first impression our guests have, so it is important that you are courteous, professional and accommodating. At all times, our Greeter staff is expected to communicate with guests, management and staff members in a courteous manner.
Welcome each incoming guest with a warm smile and sincere greeting
Strike up a conversation while walking guests to their table
Point out restrooms for their convenience
Smile, hand guests menus, let them know who their server will be
Ask if there is anything they need until their server arrives
Always ask if it is a special occasion and if they are an FOP member
Maintain waitlist. Communicate with management regarding waitlist times
Inspect assigned restroom every 30 minutes. Clean and restock as needed
Sanitize tables and reset if needed
Maintain lobby area
Complete all opening, running and closing side work.
Work as a team with your coworkers