Service Coordinator-Trainer
Presbyterian Senior Care
 Oakmont, PA

Summary The Service Coordinator/Trainer is responsible for establishing ties to service providers and agencies in the community, referring residents to such providers and monitoring the provision of these services. Provides training to new and current Service Coordinators. Essential Duties and Responsibilities include the following: Manages a caseload of 50 to 200 residents, assessments of needs, coordinating, monitoring, scheduling services, and maintaining positive relationships with external and internal resources. Provides service coordination at one to three communities. Functions independently seeking guidance from management. Displays ability to work as a team member with other site staff. Determines appropriate intervention for crisis situations, resident conflict resolution and critical situations negatively impacting residents, i.e., Protective Services, abuse, mental health deterioration, and family conflicts. Identifies gaps in available service provision. Researches and develops innovative, viable options to meet resident needs. Develops, establishes and implements linkages with agencies and service providers in the community; sets up a directory of service providers for use by staff, residents and families. Educates and refers residents to service providers, e.g., formal assessment, personal assistance, homemaker, meals-on-wheels, transportation, counseling, visiting nurse, preventative health screening/wellness, legal or other advocacy. Develops case plans in coordination with formal assessment services. Monitors and resolves concerns or problems with the ongoing provision of services from community agencies and keeps the care management and provider agency current with the progress of the individual. Develops, implements and supervises student, volunteer or other supportive external programming staff providing on-site resident services or office support programs. Helps the residents build informal support networks with other residents, family and friends. Educates/trains staff on issues related to aging in place and services coordination, to provide a better understanding of residents# issues, needs and options for responding and assisting residents. Develops relationships/partnerships with external agencies for presentations, donated services, networking, and resident programs. Maintains resident confidential files, HUD required data collection and reporting and all internal reporting requirements on resident frailty levels, services provided, etc. Markets communities and organization to external sources including outreach, health fairs, etc. Member of SeniorCare Network#s strategic teams. Training Responsibilities Educates and provides hands-on training of new hires in Service Coordination including, but not limited to: Resources, Policies # Procedures Manual, PANGEA web based software, OneSite training, proper file set up and record maintenance, researching and identifying area resources and presenters for sites, facilitate Housing Orientation whenever needed, serve as an educator to new hire for ongoing questions/problem solving through 90 day training program. Maintain standardized training information on shared drive for Service Coordinator job with oversight from the Manager, Service Coordination and assists with identifying and writing policies and procedures. Update shared drive with training materials and resources. Interact with manager regarding training needs and to address gaps. Continue to address PANGEA software standardization through group training and manual update. Provide ongoing training to Service Coordinators. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demonstrate working knowledge of supportive services and other resources for senior citizens in the jurisdiction in which the project is located. Ability to advocate, problem solve, and provide results for the elderly served. Strong writing and organizational skills. Education and/or Experience Bachelor#s degree (B. A.) in Gerontology, Social Work or a related discipline from an accredited college or university and two years of Service Coordinator experience or six years of experience or an equivalent combination of education and experience. Certificates, Licenses, Registrations Current PA Drivers License and valid automobile insurance coverage. Other Qualifications Knowledge of aging process and disabled individuals. Ability to appropriately apply that knowledge to daily interactions in meeting the needs of residents. Must have working knowledge of current HUD/Tax Credit and Pennsylvania Real Estate regulations. #

Summary

The Service Coordinator/Trainer is responsible for establishing ties to service providers and agencies in the community, referring residents to such providers and monitoring the provision of these services. Provides training to new and current Service Coordinators.

Essential Duties and Responsibilities include the following:

Manages a caseload of 50 to 200 residents, assessments of needs, coordinating, monitoring, scheduling services, and maintaining positive relationships with external and internal resources. Provides service coordination at one to three communities.

Functions independently seeking guidance from management. Displays ability to work as a team member with other site staff.

Determines appropriate intervention for crisis situations, resident conflict resolution and critical situations negatively impacting residents, i.e., Protective Services, abuse, mental health deterioration, and family conflicts.

Identifies gaps in available service provision. Researches and develops innovative, viable options to meet resident needs.

Develops, establishes and implements linkages with agencies and service providers in the community; sets up a directory of service providers for use by staff, residents and families.

Educates and refers residents to service providers, e.g., formal assessment, personal assistance, homemaker, meals-on-wheels, transportation, counseling, visiting nurse, preventative health screening/wellness, legal or other advocacy. Develops case plans in coordination with formal assessment services.

Monitors and resolves concerns or problems with the ongoing provision of services from community agencies and keeps the care management and provider agency current with the progress of the individual.

Develops, implements and supervises student, volunteer or other supportive external programming staff providing on-site resident services or office support programs.

Helps the residents build informal support networks with other residents, family and friends.

Educates/trains staff on issues related to aging in place and services coordination, to provide a better understanding of residents' issues, needs and options for responding and assisting residents.

Develops relationships/partnerships with external agencies for presentations, donated services, networking, and resident programs.

Maintains resident confidential files, HUD required data collection and reporting and all internal reporting requirements on resident frailty levels, services provided, etc.

Markets communities and organization to external sources including outreach, health fairs, etc. Member of SeniorCare Network's strategic teams.

Training Responsibilities

Educates and provides hands-on training of new hires in Service Coordination including, but not limited to: Resources, Policies & Procedures Manual, PANGEA web based software, OneSite training, proper file set up and record maintenance, researching and identifying area resources and presenters for sites, facilitate Housing Orientation whenever needed, serve as an educator to new hire for ongoing questions/problem solving through 90 day training program.

Maintain standardized training information on shared drive for Service Coordinator job with oversight from the Manager, Service Coordination and assists with identifying and writing policies and procedures. Update shared drive with training materials and resources. Interact with manager regarding training needs and to address gaps. Continue to address PANGEA software standardization through group training and manual update.

Provide ongoing training to Service Coordinators.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Demonstrate working knowledge of supportive services and other resources for senior citizens in the jurisdiction in which the project is located. Ability to advocate, problem solve, and provide results for the elderly served. Strong writing and organizational skills.

Education and/or Experience

Bachelor's degree (B. A.) in Gerontology, Social Work or a related discipline from an accredited college or university and two years of Service Coordinator experience or six years of experience or an equivalent combination of education and experience.

Certificates, Licenses, Registrations

Current PA Drivers License and valid automobile insurance coverage.

Other Qualifications

Knowledge of aging process and disabled individuals. Ability to appropriately apply that knowledge to daily interactions in meeting the needs of residents. Must have working knowledge of current HUD/Tax Credit and Pennsylvania Real Estate regulations.