Customer Service Representative

Customer Service Representative

Do you thrive in a fast-paced, lively atmosphere? Do you love design, technology, solving problems and providing top notch service? Minted is looking for customer service reps to join our team to help us provide outstanding service to our customers.

About the Role:

As a Customer Service Representative, you will use your problem solving and people skills while working directly with our customers to address their questions through multiple channels – phone, email & live chat. You are patient, empathetic and passionate about providing "white glove" service to our customers. You have excellent written and verbal communication skills and are savvy working with a variety of systems and technology. Our operation is open 7 days per week and candidates must be available to work evenings and weekends. The hours & schedule for the role are variable and the position is based in Oakland, California. This is a temporary to hire position.

Responsibilities:

* Respond to calls, emails, and live chats from customers in accordance with our policies and procedures

* Handle and resolve all customer concerns by providing accurate information with empathy and grace

* Provide customers with product and general order information

* Document customer interactions thoroughly and accurately in our CRM and order systems

* Use support tools & training including our knowledge base to respond to inquiries and ensure our customer's satisfaction

* Provide assistance with processing orders and customizing designs

* Identify and escalate priority issues that need immediate attention

* Identify opportunities for improving the customer experience and share those with the Customer Service leadership

* Able to work a flexible/variable hour schedule including weekends based on business needs

About You:

* Excellent written and verbal communication skills

* A Bachelor's degree is preferred, or equivalent work experience

* Comfortable using technology; familiarity and experience with eCommerce

* High attention to detail, organized and able to follow through

* Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high volume environment

* Able to take direction and quickly learn new procedures, processes, and products

* 1-3 years of experience working with customers preferably at a premium brand

* Knowledgeable and interested in design and creative arts is a plus

* Experience with Salesforce or other CRM software a plus

About Minted:

Minted is a design marketplace connecting you with the world's best artists to create something one of a kind. Minted crowdsources graphic design and artwork from a global community of independent artists and sells these as products addressing the $10 billion stationery market, $48 billion art market, and $100 billion home décor market. Minted's mission is to enable the design independence of both consumers and artists around the world. We aim to build a lasting brand representing the most commercially successful design community in the world.