Customer Service

Securitas USA Oakland, CA

As a "high-level" Customer Service FLEX Officer, there will be many times that you will be the first person people interact across various high-profile Client sites. In fact, the Flex Officer program intends to showcase Securitas USA's finest security officers by offering exposure to different types of industries as well as specialized security knowledge.

Individuals selected to this program will be evaluated for leadership and further growth potential! Strong and reliable performance will earn the Security Officer consideration for assignment to supervisory or other leadership posts; ideally, Flex Officers will develop career paths to further growth within the Company.

Here is more detail about the program:



Program Objectives:

  • Flex/Utility Officers must be highly motivated Security Professionals who possess the ability to work at various client sites with minimum training & supervision.
  • Staff new accounts until permanent Security Officers can be assigned
  • Provide security for short-term special events.
  • Fill in for officers while on vacation/sick/etc.

Typical Flex Officer Activities:

  • Support staffing requirements at accounts during shortages due to vacations, call-offs, holidays, etc.
  • Assist in start-ups at new accounts to include: working the site, writing post orders and training checklists and training newly assigned permanent Security Officers.
  • Work special security assignments as required.
  • Expect to work on weekends and holidays with limited notice, and work during "high need" periods.

Responsibilities include maintaining a positive environment and an excellent customer service experience. Additionally, the ideal Flex Officer will observe and report activities and incidents at an assigned client site, providing for the safety of client property and personnel; while making periodic tours to check for irregularities and to inspect protection devices and fire control equipment.

Additional responsibilities for this Customer Service Officer include:

  • Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel
  • Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment
  • Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises
  • Controls access to client site or facility through the admittance process
  • Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons
  • Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations
  • Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents
  • Prepares logs and reports as required

Several Customer Service FLEX Officer Positions Available

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Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers. Additional requirements of the Customer Service Officer include:

  • High School Diploma or GED
  • Must be 18 years of age
  • Have a reliable means of communication (i.e., pager or phone) and transportation (public or private)
  • Must have the legal right to work in the United States
  • Must have the ability to speak, read, and write English
  • Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation Knowledge of or ability to learn security operations and procedures
  • Ability to carry out instructions furnished in written, oral, or diagrammatic form
  • Be an effective team member and courteous telephone manners
  • Ability to maintain professional composure when dealing with unusual circumstances
  • Ability to adapt to changes in the external environment and organization
  • Ability to write routine correspondence, including logs and reports
  • Good organizational skills

EEO/M/F/Vets/Disabilities

PPO #14827

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Securitas USA is acting as an Employment Agency in relation to this vacancy.