Service Coordinator - $750 Sign-on Bonus!
 Oakdale, MN


Position Summary: Provide person-centered services to assist each person to reach their highest degree of independence possible by planning, implementing and evaluating individualized Consumer Services and Support Plans/Addendums (CSSP/A), Self- Management Assessments (SMA), Individual Abuse Prevention Plans (IAPP’s), or Individual Service Plans (ISP’s) and other program related plans as appropriate.

Essential Job Duties:

Service provision for persons served:

  • Provide day to day program coordination and services for persons served. Ensure that people receive services that are person-centered, age appropriate and community focused.
  • In cooperation with other Support Team members, develop, record and implement CSSP/A’s, SMA’s, IAPP’s, ISP’s, and other plans in a timely manner. Attend and participate in the Support Team Meetings for assigned persons. Maintain contact with other Support Team members regarding changes in plans, the needs of the individuals served, and events that significantly impact the persons served (e.g. VA concerns, Accidents/Incidents, medical changes etc.).
  • As appropriate, support and assist the person served in securing his/her job of choice in a center-based work assignment, on a mobile work crew, a supported employment site in the community, or another community work site. Work cooperatively with other MSS staff and community employers to ensure that the person served has a successful outcome.
  • Review the medical needs of assigned individuals with the Support Team Members and Nurse Consultant. Ensure that any medical needs of persons served are being met in a timely manner.
  • Assist persons served with their personal needs as necessary, including using the bathroom, eating, dressing, etc.
  • Maintain up-to date files for assigned individuals, including the MSS Client Database. Ensure that other program records, i.e. attendance records, production related records, electronic data records, etc. are completed in an accurate and timely manner. Ensure that all individual program records are distributed to other Support Team members as requested/required.
  • Abide by and implement all agency policies and procedures that pertain to the operation of the program, including but not limited to Rule 245D standards, Data Privacy, Emergency Use of Mechanical Restraints, VA Policy and Procedure, etc.
  • When assigned to community work sites, develop and maintain effective working relationships with host employers. Structure jobs according to the direction of MSS, the host employer, and needs of the work crew. Identify problems early and provide the necessary intervention. Monitor and report any changes in production procedures, job duties, or site staff to the Program Supervisor or Program Director. Abide by DOL regulations.
  • Assure that quality is maintained at the highest possible level of programmatic outcomes and job site/production work.

Teamwork and Communication

  • Communicate program plans, medical needs etc. to Direct Support Professionals, and other direct service staff so that each person in the program receives the services that have been agreed upon with the Support Team. Provide guidance and instruction whenever needed to the direct service staff on the implementation of these plans and procedures. Instruct direct service staff in day to day expectations for maintaining daily documentation.
  • In cooperation with the Program Director, Program Supervisor and other Service Coordinators, plan and implement person-centered individualized and group activities within the center and in the community.
  • Work cooperatively with other Service Coordinators and assume duties of other Service Coordinators in their absence as directed by the Program Director.

Safety and Transportation

  • Secure and maintain medication certification and be responsible for all aspects of medications as assigned. Secure and maintain CPR and First Aid certifications and provide emergency care to persons served when needed
  • Act as a liaison between MSS and residential providers in transportation concerns for persons served.
  • Ensure that MSS drivers and contracted drivers have the emergency information needed for persons served that they transport.
  • Ensure the safety of persons served and coworkers by following all safety related policies and procedures, including Emergency Procedure Plans, Health Care Manual, etc. Promptly report any unsafe conditions to the Program Director.
  • Provide transportation services by driving agency vehicles on commuter routes and program related outings. Follow all policies and procedures in the Fleet Safety Manual.

Other job duties:

  • Attend and participate in all staff meetings and scheduled training.
  • Perform Bus Aid duties as requested.
  • Serve and participate on committees as requested, i.e. the Safety Committee, CARF Committee etc.
  • Assist in preparing program center publications, such as activity calendars, reports of special events, etc.
  • Represent the program and/or agency, i.e. leading tours of the facility, participating in Information Fairs, etc.
  • Plan and direct the work of volunteers as assigned.
  • Other collateral duties as assigned by the Program Director or Program Supervisor.


  • A BA/BS degree in a related field and 1 year work experience providing direct care for persons with disabilities; or an AA degree in a related field and 2 years of experience providing direct care for persons with disabilities; or a diploma in a related field from an accredited postsecondary institution and 3 years of experience providing direct care services to persons with disabilities; or A minimum of 50 hours of education and training related to human services and 4 years of work experience providing direct care services to persons with disabilities and older under the supervision of a staff person who meets the qualification identified in the above criteria.
  • Must be able to accurately read, implement, and record information for: individual program plans, medication instructions, behaviors, and required documentation.
  • Must be qualified for employment in a Day Services Facility as determined by Minnesota Department of Human Services. Must pass background checks as required by MSS and/or state and federal law.
  • Must have and maintain a valid driver’s license and be able to transport individuals.
  • Must obtain a DOT medical card.
  • Must obtain Passenger Assistance Certificate within 6 months of hire.
  • Must have a clean driving record and be insurable under the conditions set by our insurance carrier.
  • Must pass a drug screen.