Application Support Team Member
 O'Fallon, MO

Ungerboeck Software is looking for a self-motivated, agile new team member for our Application Support Team in our Support Department. This position requires someone who is able to communicate effectively with Ungerboeck customers on a daily basis and help them resolve the problems they are facing. An Application Support team member needs to be prepared to answer a myriad of questions coming from online ticket submissions or direct phone calls. Being able to efficiently multi-task across multiple platforms and customer cases is essential for success in this position. We are looking for someone who is a team player and fits with our fun-loving, hard-working, and family-oriented work environment.

Most desired qualifications:

  • Self-motivated and a good work ethic
  • Great at multi-tasking
  • Excellent customer communication skills
  • Proficient with learning new software
  • Team player – willing to jump in and help when needed
  • Positive attitude

Responsibilities include:

  • Working with customers and the Ungerboeck development team to resolve software errors
  • Emailing customers on a daily basis
  • Talking to customers on the phone on a daily basis
  • Meeting the Service Level Agreement on error cases
  • Inter-departmental communication
  • Loading databases
  • Building local Ungerboeck sites for testing
  • Testing Ungerboeck software to uncover errors
  • Keeping customer satisfaction as top priority
  • Being on-call over the weekend a few times a year
  • Documentation of workflows
  • Giving internal trainings
  • Keeping up-to-date on software changes and enhancements
  • Data cleanup on servers
  • Be SO fetch

Required Skills:

  • 4 year Bachelor’s Degree in a related field OR equivalent work experience
  • Ability to work at a computer from 8:00 AM to 5:00 PM, Monday through Friday (with a lunch break)
  • Willing to work overtime and to be on-call over the weekends when needed

What’s in it for you?

  • Full benefits & exceptional 401k match
  • Working in a team of smart, yet down-to-earth marketers who challenge you to be your best everyday
  • 3 weeks PTO, 8 paid holidays, and 2 paid floating holidays per year
  • Flex Time and Work from Home options
  • Personal training and on-site gym
  • Win at life by loving your job