Automotive Service Advisor

The Herb Chambers Companies Norwood, MA

Herb Chambers Volvo Cars Norwood is looking for an Experienced Service Advisor with a proven track record to join our team.

Summary:

The Service Advisor is responsible for overseeing the service and repair of vehicles brought to the dealership & to ensure all clients are retained as 100% completely satisfied.

This is a tremendous opportunity for the right person with a top-tier pay plan & a great work environment.

The Herb Chambers Company has been honored by The Boston Globe for 9 years in a row as one of the Top Places to Work in Massachusetts.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Answers technical questions about vehicle problems, warranties, services, and repairs.
  • Oversees service orders & related documentation
  • Maintains Customer Satisfaction scores at or above company standards.
  • Sets service appointments and assigns tasks to service department employees.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintains good working relationship with factory(s).
  • Strong record of positive Customer Satisfaction results
  • Able to work with little supervision
  • Liaison between all inner departments

Benefits Include:

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

  • Medical and prescription coverage
  • Paid-Vacation
  • Continued training
  • Opportunities for career advancement.

Requirements:

  • Previous experience in the automotive industry preferred, but will train the right candidate
  • Proven CSI record
  • 2+ years previous experience as a Service Advisor

For a confidential interview, please submit your resume.

Herb Chambers Volvo Cars Norwood

1120 Providence Highway, Rte. 1 “The Automile"

Norwood, MA 02062

EOE