Under direct supervision of the provider and nursing leadership, performs a variety of administrative and clinical tasks to assist in the quality and compassionate care provided to patients. These duties include the greeting and escorting of patients to the exam room; taking medical histories, the measurement and recording of vital signs; preparing patients for the examination/procedure; and assisting the physician during the examination/procedure. Demonstrates clinical competence as a Medical Assistant.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Perform initial-response screening following protocols approved by supervising physician.
- Escort patient to room and prepares patient for examination, procedure and treatment.
- Obtain vital signs and record in the EHR.
- Obtain, evaluate, and record patient history employing critical thinking skills.
- Prepare for, set up and assist with examinations, procedures, and treatments per protocols, policies, and procedures.
- Prepare and administer oral, parenteral medications and immunizations as ordered by the supervising physician based on Henry Ford Medical Group medication policy. Documents medication administration following the 6 rights in the EHR.
- Maintain medication and immunization records.
- Documents care provider during patient visit in EHR.
- Recognize and respond to emergencies.
- Responds to patient requests via telephone encounter, In Basket message and/or My Chart according to identified time frames and documents responses in the EHR.
- Monitors and performs in basket duties to ensure timely response.
- Enters medication, radiology and lab orders in the electronic health record for provider sign off.
- Discharges patient providing after visit instructions to patient and/or care giver as directed by the provider.
- Enters medication refill orders per protocol.
- Collect and process specimens.
- Perform CLIA-waived tests.
- Perform electrocardiography, respiratory and other testing based on department needs.
- Perform phlebotomy, including venipuncture and capillary puncture.
- Serve as a liaison between patients and medical staff in the event of problems or complaints.
- Schedule, coordinate, and monitor appointments.
- Schedule outpatient procedures.
- Apply third-party and managed care policies, procedures and guidelines.
- Obtain insurance pre-authorizations
- Enters referrals for provider sign off.
- Participate in departmental/divisional Quality Assessment and Quality Improvement Programs.
- Practice Standard Precautions, including hand washing and disposal of biohazardous materials.
- Apply principles of aseptic and sterile technique.
- Clean instruments and equipment per policies and procedures.
- Comply with all HFHS and departmental specific safety standards.
- Maintain compliance with regulatory standards regarding practice, environment and documentation.
- Function as a health care advocate to meet individual's needs.
- Educate individuals in office policies and procedures.
- Educate the patient within the scope of practice and as directed by supervising physician in health maintenance, disease prevention, and compliance with patient's treatment plan.
- Identify community resources for health maintenance and disease prevention to meet individual patient needs.
- Uphold goals, policies, procedures and expectations of the Henry Ford Health System (HFHS).
- Support the mission, vision, and values of the HFHS.
- Maintain examination/treatment rooms, including inventory of supplies and equipment.
- Maintain core and applicable specialty competencies as defined by the Henry Ford Health System.
- Other duties as assigned within scope of practice.
- Graduate from a Commission on Accreditation of Allied Health Education Programs (CAAHEP) or Accrediting Bureau of Health Education Schools (ABHES) Medical Assistant Program -OR-
- Graduate of a formal medical assistant program with a minimum of one year of continuous work as Medical Assistant with verifiable clinical experience -OR-
- Graduate of a Licensed Practical Nurse (LPN) program
- Completion of a clinical externship.
- Ability to perform a wide variety of clinical skills as related to ambulatory patient care.
- Basic computer knowledge and keyboarding skills.
- Successful completion of HFMG orientation.
- Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) preferred.
- Current BLS-C certificate
Must possess the following personal qualities:
- Be self-directed
- Be flexible and committed to the team concept
- Demonstrate teamwork, initiative and willingness to learn
- Be open to new learning experiences
- Accepts and respects diversity without judgment
- Demonstrates customer service values