Hardware Technical Program Manager

Amazon.com Services, Inc.
 North Reading, MA


Job summary

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.

Amazon Robotics is seeking a talented and motivated Technical Program Manager (TPM) who will be part of the Robotics Storage Product team focused on next generation robotic system design, as well as supporting the existing fleet of robotic and automation technology. The TPM will manage the full project lifecycle of innovative programs aimed at improving the efficiency and lowering the cost of Amazon’s next-generation Fulfillment Centers, Sortation Centers, Air Hubs, and Air Gateways. This position is responsible for the planning and execution of NPI and Sustaining programs while serving as liaison between Hardware Engineering, Systems Engineering, Software Engineering, Deployment Engineering, Solutions, Manufacturing and Supply Chain, Customer Support, and the Program Office. If you are a Technical Project Manager, Technical Program Manager, or Engineer looking to grow your skills in project and program management, with strong problem-solving skills, excellent communication skills, an ability to influence business and technical leaders in a dynamic environment with the desire to contribute to Amazon's next generation fulfillment technology, we want to talk with you. Joining our team provides the unique challenge and opportunity to build systems that benefit millions of customers and support sellers spanning the globe. The ideal candidate will draw upon exemplary program and project management, critical thinking, and problem solving skills, and a passion for creating reliable and maintainable systems. The candidate should be open to new challenges, strong at multi-tasking, innovative, creative, self-directed and a great team player. Candidate should drive continuous process improvement, and collaborate effectively with cross-functional operational and development teams to solve problems and implement new solutions.


· Lead the effective and efficient delivery of Hardware projects, working closely with mechanical, electrical and embedded systems teams

· Interact with Deployment Engineering, Manufacturing, Global Support Services, and other key stakeholders to define and deliver to project goals to improve performance, reduce cost, and reduce installation cycle time

· Triage, prioritize, and execute against incoming requests from the field for Hardware engineering support

· Drive consensus on technical decisions and ensure the appropriate resources are employed to deliver high quality results

· Identify, assess, track and mitigate issues and risks at the project level

· Create, maintain and disseminate project information to stakeholders

· Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities

· Develop and drive hardware project schedules

· Drive programs across all HW disciplines including Mechanical, Electrical, Firmware, Safety, Regulatory, HW Test Engineering

· Partner with groups external to Hardware Engineering to successfully deliver on project goals

Basic Qualifications

· Bachelor’s degree in Engineering, Computer Science, or a related field

· 3+ years of experience leading or executing hardware-based projects

· Experience with developing Gantt Charts and identify project critical paths

· Experience developing and executing against project schedules

· Experience communicating with technical and non-technical individuals

Preffered Qualifications

· Direct Program or Project Management, or Technical Project Lead experience

· Ability to estimate project cost and return on investment

· Proficiency with MS Project, Asana, Jira, or similar project management tools

· Experience working in a fast-paced matrix technical organization

· Experience identifying, managing, and mitigating project risks

· Understanding of warehouse fulfillment operations, sortation and transportation logistics

· Experience in Robotics

· Track record of being detail-oriented, demonstrated ability to self-motivate and follow-through on projects

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.