Clinical Analyst I

Department/Sub Department Exempt/Non-ExemptExempt Full-Time/Part-TimeFull-Time LocationNorth Palm Beach, Fl About the OrganizationDSS, Inc. is a dynamic company specializing in the integration, development and innovation of healthcare technology with offices located in Florida, Georgia, Minnesota, and Virginia. We are staffed by an amazingly talented team of intelligent, creative and bold thinkers who thrive on breaking new barriers to make the impossible, possible.

At DSS, product innovation and development are driven by the pure passion of our people. We're always looking to add more nimble-minded and inventive types to our growing team. If you've got the skill set to go with the imagination needed to contribute to the development of innovative technology that help make healthcare delivery systems, stronger, better and faster, we'd like to hear from you.

Life at DSS

You don't become a world-class integrator, developer and innovator of health information technology overnight. DSS has become one of the leaders in the HIT space by attracting team members willing to put in effort to build world class technology solutions that transform healthcare.

DSS understands that our employees are our most valuable asset, and we pride ourselves on creating a relaxed work environment that provides opportunities and rewards achievement. Suits and ties aren't required at DSS-we enjoy a relaxed atmosphere and outstanding benefits to fit your lifestyle.

Benefits at DSS

DSS offers competitive salaries and a generous benefits package that includes:

* Company Matched 401(k)

* Educational Assistance

* Ongoing Professional Development

* Paid Holidays

* Paid Time Off

* Medical/Dental/Vision/Life Insurance

* Employee Assistance Plan

* Casual Dress Environment

Description

POSITION SUMMARY:

* Assists clients, both internal and external, on the Clinical EHR/EMR application/s.

* Resolves issues related to configuration, reproduces work ups, triages clinical issues and collects data for escalation.

Position Requirements

DUTIES AND RESPONSIBILITIES:

Essential Duties:

* Provides clients with expert solutions and updates to complex client issues related to the clinical application(s) during clinic hours and within on-call schedule.

* Establishes and maintains documentation of products including, but not limited to, training materials, Support documentation and knowledge base articles for primary software and clinical components.

* Investigates, troubleshoots, and resolves interface problems with other systems including practice management, labs and/or diagnostics.

* Provides concise status updates and completion information to stakeholders.

* Completes tasks via ticketing system by telephone voicemail, IM, and email.

* Diagnoses application issues and determines if data manipulation is required to facilitate the client's request.

* Assists clients with use of the software's functionality to accomplish desired task or results in their clinical workflow.

* Escalates issues to another resource if a direct database solution is required.

* The documentation, analysis, testing or modification of computer systems or programs, including prototypes, based on and related to user or system design specifications.

* The application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications.

* The documentation, testing, or modification of computer programs related to machine operating systems.

Other Duties:

* Provides feedback to management on ways to improve efficiencies.

* Follows guidelines in the Standard Operating Procedures manual, and the Service Level Agreements.

* Performs other duties as defined by the Technical & Installation Services Management team.

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.

QUALIFICATIONS:

Skills:

Required:

* Possesses analytical and problem-solving skills.

* Has the ability to sense the importance or impact of issues and situations and take appropriate actions.

* Works from an organizational perspective as well as independently and as a contributing team member.

* Possesses excellent listening skills and a commitment to communicating in a clear, concise and timely manner.

* Organizes time effectively while identifying barriers to progress, proposing solutions and setting priorities.

* Possesses proven aptitude for understanding technical troubleshooting and the ability to learn new software as needed.

* Is able to diffuse potentially confrontational situations with clients and stay focused on addressing the issue

* Has verifiable proficiency in Microsoft Office Products (Word, Excel, Outlook)

* Handles large volumes of email (approximately 25 to 50 emails daily.)

* Is skilled in collecting, analyzing, and summarizing EHR data.

* Uses industry knowledge to identify and obtain resources and/or services needed to assist others

* Has knowledge of industry casework, theory, technique and application.

* Exhibits knowledge of the theories, dynamics, and factors underlying clinical processes.

* Moderate knowledge of concepts, principles and practices in the various elements of clinical workflow.

* Moderate knowledge of labs and lab testing processes.

* Has knowledge of, and skill in, interpretation and application of clinical terms and workflow.

Preferred:

* HL7 knowledge

* HIPAA knowledge

* Skilled in researching, analyzing and developing assessments from multiple data sources

* Advanced knowledge of concepts, principles and practices in the various elements of clinical workflow

* Advanced knowledge of labs and lab testing processes

* Advanced knowledge of hemodialysis workflow

* Knowledge of pharmacology associated with infection prevention and control

* Knowledge of hospital acquired infections and NHSN reporting requirements

* Knowledge and/or experience in infection prevention and control

* Microbiology knowledge

Education:

Required:

* High School or GED

Preferred:

* Associate's/Bachelor's degree in Clinical Informatics, Microbiology, Pharmacy or Healthcare IT related degrees or equivalent experience and/or education

Certification(s), Licenses:

Required: At least one of the following:

* CPht, RPht,

* MLT-C,

* Certified Hemodialysis Technician (CHT) or similar related field(s) or equivalent experience and/or education

Preferred:

* CompTIA Healthcare IT Certification

* Microsoft Server Certification(s)

* CompTIA A+ Certification

* ITIL Certification

Years of experience in a similar role:

Required:

* 2+ years of working experience within:

* Client application troubleshooting or client-facing activities

* Troubleshooting and configuring applications

* A hand on clinical work role, in one or more areas of: Pharmacy, Laboratory, Microbiology, Cultures, Inpatient Healthcare, Health Department, Infection Prevention, Dialysis or Informatics

Preferred:

* 4+ years of working experience within:

* Client application troubleshooting or client-facing activities

* Troubleshooting and configuring Windows-based applications.

* Troubleshooting and configuring applications

* An inpatient healthcare settingA hand on clinical work role, in one or more areas of: Pharmacy, Laboratory, Microbiology, Cultures, Inpatient Healthcare, Health Department, Infection Prevention, Dialysis or Informatics

* 1+ years of working experience within:

* Software application troubleshooting or training

* Electronic Medical Record Systems, or hospital IT systems

PHYSICAL DEMANDS:

Standing 5% per day

Sitting 90% per day

Walking 5% per day

Stooping 2% per day

Lifting 2 times per day (10lbs) (office equipment)

Computer Work 95% per day

Telephone Work 65% per day

Reading 80% per day

Other, please specify 0% per day

Req NumberTEC-18-00007 ShiftDays EOE StatementDSS, Inc. is a drug and alcohol free workplace (DFWP).

DSS, Inc. is an Equal Opportunity (EOE), Affirmative Action (AA) employer that invites and encourages minorities (M), women (F),veterans preferred (V), LGBT (Lesbian, Gay, Bisexual, Transsexual) and individuals with disabilities (H) to apply.

We are ADEA and ADA compliant.

Open Date6/12/2018

Similar jobs you might like