Patient Account Representative III - Billing Services
The University of Oklahoma
 Norman, OK

OU Physicians is Oklahoma's largest physician group and encompasses almost every adult and child specialty.

POSITION INFORMATION: Under general supervision, may participate in any or all aspects of the patient processing and accounts receivable functions of the organization including billing, charge entry, collection, registration, scheduling, follow-up, coding, payment posting and credit balance resolution. May reconcile daily IDX system receivables reports. May balance monthly transactions and provide summaries to faculty and department administration.


  • Patient Registration
  • Review patient admitting records and extracts relevant information.
  • Records patient identification and demographic information in the computerized billing system.
  • Contacts agency representatives to verify type and extent of coverage.
  • Billing
  • Works with all areas of the organization in getting any necessary or requested documentation for patients, insurance carriers or other areas.
  • May interact with hospital patient accounting or records personnel to obtain patient demographic or other billing information.
  • Operates hospital information system terminal to obtain patient demographic information, patient insurance information and status of approvals or denials.
  • Assists in resolving department problems with billing.
  • Maintains records of charges, payments, third party charges, etc.
  • Collection
  • Answers patient's questions regarding statements, agency coverage, etc.
  • Handles correspondence regarding collection activity and records results.
  • May receive patient payments and/or issue payment receipts.
  • Follow-up
  • Initiates contact with patients and/or third party carriers if there is a delay in responding to statements or claims.
  • May process incoming and outgoing mail.
  • May receive incoming telephone calls and resolve issues communicated.
  • Records results of mail and telephone contacts on the computer billing system.
  • Interfaces with patients, physicians, and others regarding professional billing operations and funds.
  • Payment Posting
  • Post receipts to proper patient accounts.
  • Compare batch proofs and source documents for accuracy.
  • May be responsible for the department's cash drawer.
  • Reporting
  • Assists in reviewing and balancing transaction reports for administration.
  • Reconciles daily receivables reports.
  • As Needed
  • Performs various duties as needed in order to successfully fulfill the function of the position.
  • Ability to interpret and apply policies and procedures.

Education: High School diploma or GED

Experience: 24 months experience in Medical Billing, Medical Collections, Medical Billing Systems (IDX or other) and general office or computer data entry

Preferred: Background in customer service


  • Able to use 10-key by touch with 7,000 ksp with 98% accuracy
  • Able to type 45 wpm with 70% accuracy
  • Basic Microsoft Excel and Word knowledge
  • Medical billing knowledge
  • Read EOB's (Explanations of Benefits)
  • Analytical skills
  • Organizational skills