Clinical Coordinator, Emergency Services

City of Norfolk, VA Norfolk, VA

The Norfolk Community Services Board (CSB) provides treatment, supports, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the CSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment that instills hope and recovery opportunities for the persons we serve.

The CSB is seeking to hire a Clinical Coordinator who will be responsible for the direct clinical supervision of staff in the Emergency Services Program, provides assessment to individuals in crisis, providing or linking the individual and/or significant others with needed mental health services in the least restrictive setting, thus diverting individuals when possible from State Hospital care to community based care.

Essential Functions

Essential functions include but are not limited to:

* Provides consultation and supervision to staff, as assigned , and assists the Emergency Services Supervisor in evaluating their performance.

* Identifies staff training needs and recommends strategies to meet those needs.

* Evaluates crisis telephone calls and determines the type of response needed.

* Provides phone counseling in the office and face-to face crisis counseling in the office and in the community ( emergency rooms, agency offices, residences).

* Completes pre-admission screening evaluations and facilitates obtaining Temporary Detention Orders in accordance with mental health services polices.

* Provides expert testimony to the Norfolk Courts fro assigned commitment cases regarding the consumer's history, behavior and least restrictive treatment alternative.

* Initiates, completes, and maintains program records and documentation in accordance with policies and procedures.

* Assists in the development and implementation of special projects, policy development or revision.

* Assists the Emergency Services Supervisor in performing human resource functions such as interviewing, selection recommendations, employee performance reviews, disciplinary action and handling leave requests.

* Performs other duties as needed by the program.


* Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through six (6) years of college resulting in a Master's degree in a Human Services field; or an equivalent combination of training and experience.

* Three (3) years of clinical experience in a management and/or administrative role.

* The preferred candidate will possess the following:

* Master's or Doctoral Degree with an associated professional license or educational attainment that would be required to achieve the following in future: Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Psychologist (LCP), Psychiatric Nurse Practitioner or Psychiatric Clinical Nurse Specialist, MD/DO, or Bachelor's Prepared Registered Nurse (BSN) with five years experience .

* Two (2) years supervised experience in directly providing mental health services working with adults, inpatient and case management.

Additional Information & Requirements

* Valid driver's license.

* Must be certified or certifiable in Basic First Aid and CPR.

* LCSW or LPC license preferred.