Client Transformation Consultant II – Benefits

Automatic Data Processing (ADP) Norfolk, VA

ADP is hiring a Client Transformation Consultant II – Benefits. In this position you will provide in-depth consulting services, using advanced functional & process knowledge, and advanced product expertise to manage implementations consistent with Total Client Experience solution delivery. Consultants collaborate with the clients to analyze existing systems, programs, policies and procedures and administrative best practice in connection with client business objectives and ADP service and operational success. They apply industry & Comprehensive Services business unit knowledge, using sophisticated functional and product expertise, to validate optimal system configurations and utilization, deploy ADP administrative standards and best practice, and ensure client and service center assimilation is a success through consultative guidance, formal training and application of ADP administrative standards & best practice. Consultants recommend modifications to client systems, policies and procedures, and administrative practices to further business and implementation objectives while supporting the outsourced HR, Benefits and/or Payroll functions. Consultative professional advice may be fee based, depending on the circumstances and client requirements.

Consultants have Project Management level accountability. Depending on the scope and complexity of the project, and available staffing, Consultants often act in a capacity equivalent to a Project Manager, particularly as it relates to the preparation and assimilation of the ADP service organization and client transformation in collaboration with the Relationship Manager & Service Managers (HRPB and or SDM as assigned).

Consultants coordinate with other ADP departments and roles within the Comprehensive Services organization. They work as part of an integrated team to address and resolve process, product, service and client-relations issues that implicate the overall framework, quality and standards of implementation services, client/service transition to service, and the development of new/revised approaches and techniques. Consultants manage the client relationship with the key administrative stakeholders until the client is transitioned to ADP’s Client Service organization following implementation.


  • Over 2 years of successful work as a client-facing consultant
  • Bachelor’s Degree
  • Overnight Travel required — up to 30%
  • Prior experience with Benefits

Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.