Auto Sales Consultant
Southern Auto Group
 Norfolk, VA

If you are an enthusiastic self-starter with a passion for selling and you enjoy working with customers, then we want you to be part of our team as an Automotive Sales Consultant. The Sales Consultant is extremely knowledgeable about our vehicles and services, the industry, and our market, including vehicle selection, performance, accessories, efficiencies, safety features and functions, and financing options for both new and used vehicle inventories. He or she presents new and pre-owned vehicles to customers in an attractive and highly informative fashion that promotes a prompt sale and maintains an ongoing relationship with customers to encourage networking and repeat business.

The ideal candidate for this position has a high school diploma or GED, previous sales experience (in any industry), excellent customer service skills, a confident and outgoing personality, a professional appearance, great communication skills, the ability to deliver world class customer service, and a willingness to continuously prospect to sell a minimum quota on an ongoing basis.

RESPONSIBILITIES

  • Helps customer with vehicle selection and promotes model options and features, value-add products and services, and purchase and finance options following dealership policies
  • Conducts vehicle test drives and ensures all speed limits all other rules of the road are followed
  • Negotiates sale closure in a clear, concise, and highly ethical fashion
  • Helps facilitate delivery by providing a clear explanation of vehicle and features operation, warranty, and servicing requirements
  • Maintains accurate sales documentation
  • Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions
  • Attends all staff meetings, trainings, and educational classes as required
  • Helps educate/train new staff members
  • Performs other duties as assigned
  • Addresses customer concerns and issues or escalates them as needed
  • Encourages repeat business by acknowledging the customer's purchase with gratitude
  • Greets all customers in a warm, sincere, and helpful manner
  • Guides customers in filling out all appropriate paperwork
  • Handles customer complaints immediately and according to the dealership's guidelines
  • Handles customer complaints or escalates when necessary
  • Maintains high customer satisfaction standards

QUALIFICATIONS

  • High school diploma or GED preferred
  • Verifiable sales performance (any industry)
  • Demonstrated ability to close sales
  • Negotiation expertise
  • Able to achieve goals with limited direct supervision
  • Neat, clean, and professional appearance
  • Excellent customer service focus
  • Excellent interpersonal skills to interact professionally with customers, vendors, and staff
  • Excellent communication skills, verbal and written
  • Excellent computer and Microsoft Office skills
  • Unrestricted driver's license and clean driving record

BENEFITS

  • Health Insurance - PPO or HMO Plans
  • Dental - DMO or PPO Plans
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Company paid Life and Accidental Death and Dismemberment Insurance
  • Paid Vacation
  • Paid Birthday Off
  • Paid Holidays (6)
  • Employee Recognition Program
  • Employee Car Program for those Employees that Qualify
  • Short Term and Long Term Disability (Voluntary Benefit)
  • Accident Solution Plan (Voluntary Benefit)
  • Additional Life Insurance (Voluntary Benefit)
  • Cancer Protection Insurance (Voluntary Benefit)