Assistant Manager - Hospitality - #469 - Days/Evenings
Sheetz, Inc.
 Newville, PA

Location: Sheetz Stores #00469 - 3299 RITNER HIGHWAY NEWVILLE, PA

Starting Rate of Pay: $17.00

Full or Part Time: Full Time

Shift Needed: Days/Evenings

PRIMARY PURPOSE OF THIS POSITION:

Profitably lead the day-to-day operations of the store in the absence of the Store Manager.

Focus: Manage the customer experience to ensure that Hospitality/TCF standards are being met to include inventory, preparation, promotion, production, service and sales.

Schedule

  • Friday - Off
  • Saturday - Off
  • Sunday - 7am - 4:30pm
  • Monday - 4pm - 1:30am
  • Tuesday - 4pm - 1:30am
  • Wednesday - 4pm - 1:30am
  • Thursday - 4pm - 1:30am

ESSENTIAL FUNCTIONS: (other duties may be assigned)

  • Assist the Store Manager by providing input into the Recruitment, Selection, Training and Performance Management and Discipline/Termination of employees.
  • Provide input into the scheduling of staff.
  • Resolve customer complaints and concerns in a timely manner.
  • Ensure compliance with applicable policies, procedures and programs.
  • Respond to Customer Service Shops, QA Audits, Secret Shops and SMG survey responses.
  • Ensure hospitality for all store guests by overseeing timely GUEST transactions, facilities/store cleanliness programs, implementation of Hospitality standards, and proper hosting.
  • Ensure the completion of end of day tasks.
  • Oversee the proper placement, pricing and stocking of merchandise in the store.
  • Monitor profits through end of day procedures, shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste.

REQUIREMENTS: (Equivalent combinations of education, licenses, certifications and/or experience may be considered)

Education

  • High School Diploma or GED required.
  • Two-year degree in a business related field preferred.
  • Successful completion of certification testing as needed.

Experience

  • One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.

Licenses/Certifications

  • ServeSafe
  • Any other legally required certification