Member Service Representative

Towne Bank Newport News, VA
Essential Responsibilities:

* Handles monetary transactions for members and enters them in the Bank's software programs and provides receipts

* Follows the Bank's security guidelines on a daily basis

* Stays abreast of the Bank's check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements

* Reviews member accounts in order to make appropriate decisions regarding the requested transaction

* Accurately keeps cash drawer in balance on a daily basis

* Promotes TowneBank and its products and services

* Provides exquisite service to members in person, on the phone or by email

* Displays a professional appearance and behavior

* Handles other branch duties as assigned

* Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

Minimum Required Skills and Competencies:

* Prior cash handling experience and/or six months bank teller experience is highly desired

* Basic computer skills including Outlook, Excel, Word and Bank software programs

* Flexibility to learn and grow as new systems or processes emerge

* Ability to keep cash drawer in balance on a daily basis

* Ability to accurately process monetary transactions in a timely fashion

* Proven ability to give our members excellent service in person, on the phone, and by email

* Ability to work as an integral team player

* Punctuality is a must