Director, Operations Strategy and Analytics

Sallie Mae Inc Newark, DE
" Return to Search Results Title Director, Operations Strategy and Analytics Req ID R01693 Description

Sallie Mae is proud to help Americans aspiring to create the life they want--whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills--you're in the right place.

Position Summary:

The Director Operations Strategy and Analytics is a position of visibility as he/she is the central point for servicing strategy and analytics. Attention to detail (data accuracy) combined with the ability to present to senior audiences requires a highly disciplined and poised individual. Management depends on the Director Operations Strategy and Analytics for daily, weekly and monthly updates. They must be able to communicate complex data in a simplified format for strategic discussions.

The position manages the analytics team that will perform statistical modeling and analytics that will drive the business in its decision-making activities. They must have the ability to work across multiple product lines and businesses as the position manages strategies for all of Customer Operations.

The position is a motivated self-starter with a passion for digging into data and communicating credit trends to Senior Management for use in strategic planning. He/she will conduct in-depth analysis, present to Management and produce ad-hoc analysis tied to Management inquiries regarding servicing and customer experience impacts.

The position is responsible for complete development and monitoring of analytics, models, and strategies related to the Servicing, Sales, and Customer Experience departments. He/she will communicate key business insights to various business units across the organization utilizing both executive summaries and comprehensive reports. He/she must possess leadership skills and be able to work autonomously in a dynamic and changing work environment.

The Director Operations Strategy and Analytics must also show strong leadership qualities while managing a team of statistical modelers.

Key Responsibilities:

Strategy Development and Validation - 50%

* Create and perpetuate analytics and validations to monitor performance of strategies

* Based on outcome of validations, create recommendations to enhance, expand or contract strategic initiatives

* Develop automatic generation of standard updates covering strategy performance metrics

* Liaison with operations for strategy implementation and post-implementation feedback

* Assess impact of strategic changes

Servicing / Customer Metric Analytics - 20%

* Provide comprehensive reporting

* Analyze performance by combination of variables and metrics

* From a sophisticated statistical standpoint, understand the true drivers of the servicing / sales business

Team management - 20%

* Manage team of multiple analysts to drive projects through to completion

* Focus on continuing education and growth

Ad Hoc Analysis - 10%

* Respond to requests for data and analytics needed by senior management team

* Develop presentations and analysis for the support of operational changes, board of director updates and external groups

Position Summary: Concise summary of position purpose.

The Director Operations Strategy and Analytics is a position of visibility as he/she is the central point for servicing strategy and analytics. Attention to detail (data accuracy) combined with the ability to present to senior audiences requires a highly disciplined and poised individual. Management depends on the Director Operations Strategy and Analytics for daily, weekly and monthly updates. They must be able to communicate complex data in a simplified format for strategic discussions.

The position manages the analytics team that will perform statistical modeling and analytics that will drive the business in its decision-making activities. They must have the ability to work across multiple product lines and businesses as the position manages strategies for all of Customer Operations.

The position is a motivated self-starter with a passion for digging into data and communicating credit trends to Senior Management for use in strategic planning. He/she will conduct in-depth analysis, present to Management and produce ad-hoc analysis tied to Management inquiries regarding servicing and customer experience impacts.

The position is responsible for complete development and monitoring of analytics, models, and strategies related to the Servicing, Sales, and Customer Experience departments. He/she will communicate key business insights to various business units across the organization utilizing both executive summaries and comprehensive reports. He/she must possess leadership skills and be able to work autonomously in a dynamic and changing work environment.

The Director Operations Strategy and Analytics must also show strong leadership qualities while managing a team of statistical modelers.

Requirements

Education:

* Master's Degree in Business, Finance, Economics, Sciences, or related field and/or equivalent work experience

Experience:

* Minimum 4 years working in a financial services environment with a minimum of 7 years focus on the development of analytics and modeling

* Minimum of 7 years SAS/SQL experience with the demonstrated ability to successfully handle assignments involving complex quantitative analysis and present findings and recommendations to all levels of management

Knowledge, Skills and Abilities:

* Demonstrated ability to conduct presentations in a well-organized, concise manner focusing on required key elements to all audience levels.

* Proficient with Microsoft applications and all applicable business areas systems

* Proven ability to successfully hand multiple priorities in a fast-paced, time-sensitive environment

* Experience with R or an equivalent is preferred

* Prior experience working with very large datasets using Big Data tools and platforms is a plus

* Former experience in loan servicing field strongly desired

* Ability to manage internal and external teams strongly desired

EEO Employer Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace. Type Full-time Location Newark, DE Date Posted May 11, 2018 Apply Now

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click here. EEO is the Law Supplement

Reasonable Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 4. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations

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