Support Administrator

Cinedigm Corp New York, NY
* Date: May, 2018

Location: New York, NY

Position/Title: Support Administrator

Department: IT

Position Summary

The successful candidate will have a strong customer service orientation and experience installing and supporting a vast array of software and hardware, at the desktop.

Responsibilities/Duties

* Service Desk: First point of contact and support. Service Ticket intake, triage, escalations, monitoring, and follow up

* Install & configure software on Workstations

* Install new / rebuild existing hardware and configure hardware, peripherals, services, settings, associated storage, etc., in accordance with standards and project / operational goals and requirements

* New user hardware and software setup

* Contribute to the development, documentation, and maintenance of infrastructure systems, configuration, and software standards including master system images

* Works closely with the IT team members, to learn, understand, and assist with day to day and project related tasks

* Product implementation support

* Front line support for Cisco UCS & Unified Messaging

* Other duties, as required

Qualifications

* 1-2 years PC support experience

* 1+ years server support experience

Specific Knowledge Abilities and Skills

* Strong interpersonal and communications skills (written and verbal), strong documentation skills

* Ability to identify and analyze and prioritize incoming requests for assistance

* Strong organization, planning, and troubleshooting skills. The ability to triage and problem solve with strong multi-tasking and follow-up skills

* Apple / MAC support experience

* Ability to follow established process, analyze and recommend process improvements

* A solid understanding of the many Operating System versions; Microsoft Windows Server, Microsoft Workstation, Apple Mac, and Mobile Operating Systems

* A solid understanding of networking principals and enterprise network architecture, including but not limited to; TCP/IP, routing principals, private WAN

* Strong understanding of Microsoft Office applications and the ability to troubleshoot.

* WordPress or other website CMS experience.

* Familiarity with Premiere Pro CC, Media Encoder CC, and Aspera are a plus

* Experience administering Microsoft Active Directory users and groups and Organizational Units (OUs)

* Highly flexible. Able to appropriately re-prioritize activities and work variable hours including overtime

* Works well under pressure, able to remain focused and professional during high stress situation

* Willingness to learn new technologies, think "outside the box", and be part of a highly motivated team of IT professionals

Education and Experience

* MCP, MCSE, or other Microsoft Coursework / Certifications (preferred)

* vmWare Certification (preferred)

* Experience working in a medium sized environment (>150 Users)

* Experience with the following technologies (including but not limited to); Windows Server patching, server maintenance, backup / restore, SAN environments, tiered application servers

To apply, please send your resume to careers@cinedigm.com

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