Slot Guest Service Representative (New York New York - Las Vegas)

MGM Resorts New York, NY
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Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

It is the primary responsibility of the Slot Guest Service Rep (GSR) to demonstrate special attention to guest service, protection of company assets, and the completion of personnel duties in accordance with departmental policies and procedures on the Slot floor. All duties are performed in accordance with departmental and New York - New York policies, practices and procedures, Nevada gaming regulations and statutes, as well as within the framework and intent of New York - New York's mission statement.

* Monitors assigned area to ensure guest needs or requests are handled efficiently.

* Verifies and conducts jackpot payouts and change request.

* Actively assist with enrollment of the customers in M life.

* Basic knowledge and ability to make minor repairs on slot machines and its parts.

* Securing and conducting money transactions with guests and staff.

* Perform all other job related duties as requested.


* At least 6 months of guest service experience.

* Working knowledge of computers and guest service experience.

* Excellent customer service skills.

* Have interpersonal skills to deal effectively with all business contacts.

* Professional appearance and demeanor.

* Work varied shifts, including weekends and holidays.

* High school diploma or equivalent.

* Able to effectively communicate in English, in both written and oral forms.


* Previous experience working in a similar resort setting.

* Previous gaming experience.

* This is not an official job description for this position and is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

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