Senior Demand & Resource Management Operations Associate – Governance – Technology Group

Federal Reserve Bank New York, NY
Function Overview:

The Governance function provides oversight to ensure technology services aligns with the Bank's strategic direction in order to deliver optimum value to the Bank by managing risk, tracking demand, and overseeing resource and performance management for the Group.

Principal Duties and Responsibilities:

Play a senior role on an existing team where you will be the primary liaison between business areas and the Technology Group as an agent of governance. Your role will be to match incoming work (demand) to the business unit's ability to deliver (capacity). You will be responsible for achieving the right balance that underpins a productive and sustainable business operation. At the core, balancing demand to capacity is all about exercising timely controls. It requires determining the required resources for current workflows and processes and comparing that to the projected resource requirements in order to determine how many more resources are required in order to cope with the increased capacity. There is also a large component of demand prioritization and understanding.

* Ability to complete and understand the demand portfolio and assist with all required action for prioritization of demand and present executive decks;

* Create and maintain a strategy to review inventory and recommend action based on the TG portfolio;

* Lead from start to finish and implement and execute improvements across demand and processes to improve business processes; strategic planning of inventory and capacity planning;

* Liaison between Client Executive Teams (CE) & Technology teams with objective insight on resolving demand changes;

* Work collaboratively with the Demand Management and Resource Management (DM/RM) team to develop a Strategy and Roadmap to transition off of the various Demand/Resource tools migrating to Clarity;

* Work with the TG Finance team and FP&A to obtain and document requirements needed to derive a Budget file from Clarity to feed the Bank's Financial System;

* Work with the DM/RM team to prepare a deployment plan for use of the Resource Management module using Clarity;

* Liaise with the CE's, Portfolio Managers and various TG teams to resolve demand issues;

* Work with the Performance Management team to provide insight into the various financial reports needed to be developed using Clarity;

* Be able to article and understand prioritization frameworks;

Required Skills:

* 7- 10 years of equivalent experience

* A proven record of strong quantitative and analytical thinking skills demonstrated by the ability to understand complex and technical topics and arrive at sound judgments;

* Ability to think critically and make recommendations to improve workflow and service levels;

* Excellent organization and self-management skills;

* Excellent written and oral communication skills;

* Detail oriented and proven ability to assimilate new information quickly;

* Ability to work cooperatively with all levels of staff and management at this Bank, other Reserve Banks, regulatory agencies, and regulated institutions;

* Manage multiple tasks independently, while consistently providing high quality and timely products; and

* Understanding of: Time Tracking and Reporting;

* Expert Skills: Excel, FedPPM and Basic Reporting Tools;

* Expert/Master Skills: Communication and follow-up;

* Manages multiple complex projects independently;

* Able to motivate others and create consensus;

* Demonstrates the ability and willingness to challenge the status quo;

* In shaping direction or guiding projects, actively considers new or evolving technologies and products;

* Assumes explicit responsibility for mentoring junior staff;

* May serve as a project manager for major projects, including developing staff, delegating, evaluating and providing feedback;

Preferred Skills:

* Have an expert level understanding of Clarity PPM tool suite;

* Have a moderate understanding of resource management within project management;

* Have a moderate understanding of project management concepts;

* Have a basic understanding of other PPM tools (Planview, ServiceNow…) ;

* Have a basic understanding of project frameworks include: Agile, Waterfall, SDLC, LEAN & Scrum;

* Have a basic understanding of GAAP;

* Experience managing and/or governing project performance a plus;

* PMP & CEGIT a plus;

Education/Certifications:

* Bachelor's Degree

This position requires access to confidential information, which is limited to "Protected Individuals" as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, U.S. permanent residents who are not yet eligible to apply for naturalization and U.S. permanent residents who have applied for naturalization within six months of being eligible to do so.

The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.