Product Manager - Digital Banking

Popular Inc New York, NY
Join the Popular Team!

Founded in 1893, Popular Inc. has been built upon strong institutional values while providing broad financial services within the United States, Puerto Rico, and the Caribbean.

We strive to create an extraordinary legacy with a passion for customer service, tremendous dedication to our employees, and strong partnerships in the communities where we reside. Come explore Popular - Our bottom line is you.

US Digital Innovation

The Digital Banking Product Manager is a collaborative product leader with a user-centric mindset that leads the vision, product planning, product management, go-to-market strategies and operational model for our Direct Bank.

The Product Manager uses his/her abilities to successfully build trust, partner and achieve consensus among a wide range of business partners and instill passion for user experience across the company.

This role requires a constant sense of urgency dictated by a rapidly evolving competitive landscape as well as a structured thinker who helps advance the design and execution of the Direct Bank strategy. It is a hands-on product management position that works across the entire product lifecycle from product-market fit, customer experience design, implementation, go-to-market delivery, performance measurement and post launch support.

In this position, you will:

* Drive the product development process and work in partnership with internal stakeholders across product development, sales, marketing, credit, legal, finance, compliance, operations and executive management to translate business needs into a product strategy that ensures we maintain a highly competitive market position.

* Drive the design and implementation of a scalable operating and servicing model for the Direct Bank that leads to an improved ability to deliver an exceptional customer experience by:

* Identifying process improvement opportunities that enhance the customer's experience

* Partnering but also challenging stakeholders to maximize opportunities from process improvement

* Documenting and monitoring business processes

* Maintain documented competitive, market and customer needs analysis.

* Be responsible for assessing emerging trends, technologies, electronic platforms and potential partnerships that allow us to deliver innovative experiences and that simplify customer experience.

* Define, update and execute the Direct Bank roadmap, constantly incorporating enhancements based on competitive analysis and in partnership with internal and external stakeholders.

* Apply product development process best practices to ensure the product development initiatives comply with the bank's Product Development Policy, responsibilities and requirements.

* Research and document detailed product requirements to ensure that products meet business needs, performance objectives and deliver an exceptional customer experience

* Perform User Acceptance Testing

* Track key performance indicators and provide actionable insights to continuously improve the Direct Bank's performance and profitability.

* In partnership with Marketing, develop and execute marketing plans for products for the assigned segment.

* Be subject matter expert and business owner of the Direct Bank business line

To be considered, you will need:

* A minimum of 3 years of Financial Services experience in Product Management, Customer Experience, Process Improvement or Digital Banking.

* Bachelor's degree required.

* Deep understanding of digital industry dynamics and competitive landscape.

* Demonstrated process mapping skills

* Demonstrated ability to identify opportunities, quickly understand complex operational problems and define operational improvements in a matrixed organization.

* Experience in the cybersecurity space is a plus

* Demonstrated ability to build partnerships and foster collaboration and teamwork.

* Microsoft office suite with marked proficiency using PowerPoint and Excel.

* Excellent communications skills and proven ability to communicate effectively with senior management.