Patient Experience Representative - Office of Patient Experience

New York Presbyterian New York, NY
LocationQueens, New YorkShift:Day Flex (United States of America)Description:Patient Experience Representative - Office of the Patient ExperienceYou Can Help Make It Possible

At NewYork-Presbyterian Queens, patients are the #1 priority – and a constant source of inspiration for continuous improvement. Day in and day out, the compassionate staff of NewYork-Presbyterian Queens dare to be truly great, as they look for ways to enhance the quality of our services and ensure the satisfaction of everyone we care for.

In this highly visible role you will visit all patients and their families and serve as their advocate as we fulfill the mission of putting patients first. You will promote patient rights, identify and address issues and concerns and serve as a key liaison between our patients,

families and staff. You will work collaboratively with the interdisciplinary team to ensure the highest quality of compassionate care to provide the best possible positive patient/family experience.

Preferred Criteria

* Bilingual language skills

* Master's Degree in health care or human service related field

Required Criteria

* A Baccalaureate degree in health care or human service related field

* Experience working in medical settings and interacting collaboratively with medical teams.

* Working knowledge of HIPPA regulations

* Demonstrates an understanding of population based disease management including community resources.

* Demonstrates an ability to function independently in a goal directed manner while communicating effectively with patient, family, significant others and providers at all levels. Demonstrates sensitivity to patient/family belief systems, ethnicity and culture as well as socioeconomic background.

Join a hospital where employee engagement is at an all-time high. Enjoy competitive compensation along with benefits such as tuition reimbursement, hospital retirement contributions, and financial planning assistance. Start your life-changing journey today.

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NewYork Presbyterian Queens has more Top Doctors than any other borough-Castle Connolly, Top Doctors: Metro Area Edition, 2016. NewYork Presbyterian Queens is a Designated New York State Level 1 Regional Trauma Center.

Discover why we're #1 in New York - an unparalleled pursuit of excellence and the widest array of choices for your career. Learn more about what we can offer you at: nyp.org/careers

NewYork-Presbyterian Queens Hospital is an equal opportunity employer.

Join a hospital where employee engagement is at an all-time high. Enjoy competitive compensation along with benefits such as tuition reimbursement, hospital retirement contributions, and financial planning assistance. Start your life-changing journey today.

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* #1 in New York, "America's Best Hospitals 2017-2018" - U.S.News & World Report

* 2017 "Best Large Workplaces in New York." - Great Place to Work and Fortune

* 2017 "America's Best Employers." - Forbes

Discover why we're #1 in New York and a best employer at: nyp.org/careers