Patient Coordinator I - Faculty Practice Associates (FPA) Administration, Patient Access Center

Mount Sinai Medical Center New York, NY
Strength Through Diversity

Ground breaking science.Advancing medicine. Healing made personal.

Roles & Responsibilities:

ThePatient Coordinator at the Access Center will be the first point of contactwith patients contacting the call center to schedule an appointment within theMount Sinai Health System.

Dutiesand Responsibilities:

* Answer70-100 patient calls per day in a fast paced call center

* Confirmand update patient demographics and verify insurance as necessary to ensurethat patients are appropriately scheduled for the physician they are seeing

* Demonstrateexemplary customer service and soft skills

* Maintainimpeccable attendance

* Greetpatients via telephone and schedule appointments while simultaneously updatingtheir insurance/demographics in the patient medical record

* Communicatewith appropriate front end staff an report any escalations to ensure thepatient has a positive experience during the scheduling process

* Collector retrieve referrals or insurance authorizations as required

* Mayschedule patient for follow-up appointment as needed

* Providepatient with guidelines for requesting medical records if necessary

* Mayperform additional tasks within the call center

* Followall HIPAA and any other governmental or state agency requirements regarding theappropriate handling of PHI documents

* Mayinitiate reminder phone calls for next day appointments

* Mayperform additional tasks within the call center


* HighSchool graduate/GED

Minimum one year call center related experience (high call volume environment)

* Preferredexperience with patient scheduling

* Musthave a minimum of one week training on-site, which will be provided by practice

Preferred Skills:

* Hospitalscheduling and registration systems including, but not limited to, Epic, IDX,Cerner, RIS, Eagle, ECW

* Computer:Microsoft Office, Outlook

* Patient-basedcustomer service and soft skills

* Abilityto multi-task

* Excellentwritten and oral communication skills

Strength Through Diversity

The Mount Sinai Health Systembelieves that diversity is a driver for excellence. We share a common devotionto delivering exceptional patient care. Yet we're as diverse as the city wecall home- culturally, ethically, in outlook and lifestyle. When you join us,you become a part of Mount Sinai's unrivaled record of achievement, educationand advancement as we revolutionize medicine together.

We work hard to acquire and retainthe best people, and to create a welcoming, nurturing work environment whereyou can develop professionally. We share the belief that all employees,regardless of job title or expertise, can make an impact on quality patientcare.

Explore more about thisopportunity and how you can help us write a new chapter in our story!

Who We Are

Over 38,000 employees strong, themission of the Mount Sinai Health System is to provide compassionate patientcare with seamless coordination and to advance medicine through unrivalededucation, research, and outreach in the many diverse communities we serve.

Formed in September 2013, TheMount Sinai Health System combines the excellence of the Icahn School ofMedicine at Mount Sinai with seven premier hospital campuses, including MountSinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital,Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), MountSinai St. Luke's, and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System isan equal opportunity employer. We promote recognition and respect forindividual and cultural differences, and we work to make our employees feelvalued and appreciated, whatever their race, gender, background, or sexualorientation.