Manager Youth Engagement & Fan Development

Madison Square Garden, Inc. New York, NY
Overview

The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences. The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York's Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston. Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams -- the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming. In addition, the Company features popular original entertainment productions -- the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England's preeminent Boston Calling Music Festival. Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal. More information is available at www.themadisonsquaregardencompany.com

EEO StatementAt MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations. Responsibilities

The primary responsibility for this position is to lead the development of a successful consumer growth strategy and customer journey amongst youth basketball players and families in the tri-state area. This role will encompass developing programs and partnerships that encourage youth to play and engage with basketball and participate in the Junior Knicks platform. They will also work closely with marketing, ticketing and partnership teams on the creation of ticket promotions, contests and rewards for members and community partners.

* Identify, recruit and manage a growing network of youth basketball affiliate organizations to provide a foundation for expanded programs, membership and audience growth.

* Coordinate data capture strategies across all youth programs and activities, as well as identifying and executing additional onboarding opportunities to grow the fan base.

* Manage Fan Development program databases in coordination with CRM and Engagement Management including updating, tracking and reporting. Segment audiences and prepare contact lists for all marketing and communication.

* Create, organize and execute a variety of contests, promotions, discounts and offers in cooperation with internal and external stakeholders to add value to Junior Knicks and Junior Liberty memberships and company partners. Coordinate communication of contests, promotions, discounts and offers to youth members.

* Develop and execute a youth engagement and content strategy in coordination with Digital and Brand Marketing teams. Stay up-to-date on current news and information within youth sports/basketball and curate/generate youth-centric content for all identified media and marketing platforms (e.g. website, social, newsletter, app).

* Build marketing and sales strategies for all department initiatives in cooperation with the marketing team.

* Assist in the development of marketing partner opportunities across the Junior Knicks platform, manage the successful execution of partner obligations, and track performance against established goals.

* Oversee customer service and fulfillment efforts relative to "Junior Knicks" youth memberships including answering phone calls, replying to emails and resolving membership and program registration issues. Coordinate on-site promotional efforts at youth basketball programs and in-arena during Knicks, Liberty and Westchester Knicks home games.

* Submit purchase orders and process invoices with finance, while managing costs against individual project budgets.

* Research and stay up-to-date on best practices across all youth-centric brands while making recommendations and applying learnings to improve Fan Development initiatives for the Knicks and Westchester Knicks.

* Other duties as assigned.

Qualifications

Management Skills

* Detail-oriented, highly organized individual with strong project management expertise

* Highly adaptable individual who will establish effective relationships across multiple departments and functional areas

* Capable of planning and execution of marketing, communication and promotional plans

* Excellent written, verbal and interpersonal communication skills

Technical/Functional Competencies

* Familiarity with Microsoft Office suite – Word, Excel, PowerPoint, Outlook

* Ability to use variety of social media and digital platforms/products

* Basic accounting knowledge

Key Knowledge/Achievements

* Understanding of the youth sports environment particularly grassroots basketball

* Experience playing/coaching youth basketball/sports

* Undergraduate college degree required

* 3-5 Years' Experience

EducationCandidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Educational requirements may differ from job to job based on the role.