L'Oreal Senior Manager, IT Communications (Americas Zone)

L'Oreal New York, NY
Job Title: Sr. Manager, IT Communications – Americas Zone

Division: Information Technology

Department: Strategy & Governance

Location: New York Headquarters – 10 Hudson Yards, New York, NY

Background on L'ORÉAL USA

L'Oréal USA is the largest subsidiary of the L'Oréal Group, the world's leading beauty company. L'Oréal USA manages a portfolio of more than 30 iconic beauty brands, including Garnier, Giorgio Armani Beauty, Kérastase, Lancôme, La Roche-Posay, L'Oréal Paris and Yves Saint Laurent Beauté. L'Oréal USA also serves as the international hub for the product development and marketing strategy for L'Oréal's 16 American brands: Baxter of California, Carol's Daughter, Clarisonic, Dermablend, Essie, IT Cosmetics, Kiehl's, Matrix, Maybelline New York, Mizani, NYX, Ralph Lauren Fragrances, Redken, Softsheen-Carson, SkinCeuticals and Urban Decay. Generating more than $6 billion in sales annually, L'Oréal USA is committed to growth through sustainable innovation, driven by the company's Sharing Beauty with All ambition for sustainable development across the Group's value chain. The company is headquartered in New York City, employs more than 10,000 people, and operates administrative, research, manufacturing and distribution facilities across 13 states, including Arkansas, California, Florida, Kentucky, New Jersey, Ohio, Texas and Washington.


The Senior Manager, IT Communications – Americas will partner on the deployment of effective communication strategies and tactics to inform and engage employees working for Information Technology at L'Oréal Americas, as well as, partner with Corporate Communications on key opportunities to story tell to broader audience groups – internally and externally. The ideal candidate is an innovative and entrepreneurial self-starter with exceptional writing skills, strong detail orientation, and the proven ability to manage a multitude of priorities, and deadlines. This role requires building relationships throughout the Group and collaboration cross-functionally with a variety of internal stakeholders.

Responsibilities including, but not limited to, the following:

Employee Messaging

* Centralize internal messaging targeting the IT Americas audience to build consistency on tone, frequency and visual voice – act as the employee publicist

* Improve audience focused communication, tailoring messaging to drive impact

* Partner with Corporate Communications to storytell to broader employee groups and external stakeholders

* Disseminate IT Americas executive recaps to key leadership stakeholders

* Serve as internal copywriter, acting as a resource across functions to advise and align communication planning

* Monitor department mailbox traffic, building the identity of the IT team through timely and well-manicured responses to incoming messaging

* Measure effectiveness + engagement through surveys, focus groups and metrics to evolve the internal communication strategy, driving 360 degree feedback

* Oversee the maintenance and evolution of internal reference tools including, but not limited to: distribution lists, communications matrix


* Partner on the ideation of internal communications programs and events, incorporating business objectives and initiatives tied to the Americas vision

* Support the implementation of global driven initiatives, strategically tailored to drive a high level of adoption for the IT Americas' audience

* Collaborate closely with the Global IT Communications team to align strategy, provide zone updates and support two-way feed of information

* Build relationships with communications partners in the organization, as well as, key stakeholders, to influence alignment and seek opportunities to leverage ideas across teams

* Manage priorities + deadlines with resources

Knowledge and Skills

* Self-motivated, with an appetite for working entrepreneurially and a track record as a self-starter

* Strong project management skills, and the ability to execute programs and events with speed, accuracy and efficiency

* Must be adaptable to changing business conditions

* Outstanding influencing and interpersonal skills and a track record of working effectively and forming peer-level relationships with senior members of an organization

* Excellent verbal and written communication skills, as well as, strong listening skills

* Proficient in Microsoft Office with a basic understanding of Adobe Creative Suite/Cloud

* An uncompromising commitment to quality – detail oriented but able to see the big picture

* Team orientation, with a strong sense of commitment to team members and clients

* Flexibility to travel, attend events as required and to work, if needed, outside of standard office hours

Education and Experience

* Three to five + years working in a high paced environment

* Bachelor's degree required, preferred in Communications, Journalism or Public Relations

* Experience working in a role relative to internal or corporate communications required

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email USApplicationAccommodation@support.lorealusa.com. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.

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