FPA SUPPORT-PATIENT COORDINATOR - The Department of FPA Administration

Mount Sinai Medical Center New York, NY
Strength Through Diversity

Ground breaking science.Advancing medicine. Healing made personal.

Patient Coordinator - #2286258

Roles &Responsibilities:

Greets andestablishes first contact with patients. Confirms and updates patientdemographics and verifies insurance as necessary to ensure that patients haveappropriate insurance for physician they are seeing. Responsibilities mayinclude provides secretarial and clinical support to Physicians & Surgeonsin a faculty practice setting.

This positionwill require consistent rotation in various Faculty Practices; flexibility is amust.

* Mustbe able to adapt quickly to a growing and changing environment.

Duties and Responsibilities:

* Greet patients either in person or via telephone,enter and update their insurance/demographics in the practice management system.

* Verifies patients' insurance coverage prior topatient's appointment and advised patient of any insurance referrals orauthorizations needed. Prior to patient's arrival or at minimum at time ofarrival before visit.

* Communicate with appropriate staff regardingpatient's arrival, and ensure that patient's medical record is available forphysician

* Process/update HIPAA-related paperwork and otherinstitutional forms as necessary

* Collect or retrieve referrals or insuranceauthorizations for procedures and tests ordered by attending physician

* Review status of waiting room on a routine basisand ensure that patients are kept advised of wait times

* May enter orders into the electronic medicalrecord (EMR) system or prepare prescription refill requests on behalf of thephysician for the review and approval by the ordering physician

* Ensures that patient has paid co-pay or collectsco-pay under direction of billing staff, providing patient with receiptfollowing established cash-control processes

* May schedule surgeries/procedures or work inconjunction with Surgical Coordinator verifying times with patients; preparingcharts, pre-admissions and consent forms as necessary

* May schedule patient for follow-up appointment asneeded. Provide patient with guidelines for requesting medical records, ifnecessary

* May perform simple charge entry tasks or enterpayments collected from patients and prepare Cashier's deposit. Note: dutiesare mutually exclusive and may not be performed by the same employee

* Answer phones for practice and scheduleappointments, Take detailed clinical phone messages for physician or advancedallied healthcare provider

* Follow all HIPAA and any other governmental orstate agency requirements regarding the appropriate handling of PHI documents

* May initiate reminder phones calls for next dayappointments. Help direct patient flow during practice hours

* Performs other related duties



* High School graduate/GED

* Ability to communicate effectively withmulticultural and language-deficit patients

* Effective interpersonal and communications skillsrequired.

* Excellent telephone etiquette.

* Knowledge of medical terminology stronglypreferred

* Knowledge of electronic medical record and/orbilling systems preferred, (not required)

* Must be able to adapt to a growing and changingenvironment

* Must have a minimum 6 weeks training on-sitewhich will be provided by FPA practice

* Prefer experience in a medical office setting,utilizing a computer system for physician scheduling

Strength Through Diversity

The Mount Sinai Health Systembelieves that diversity is a driver for excellence. We share a common devotionto delivering exceptional patient care. Yet we're as diverse as the city wecall home- culturally, ethically, in outlook and lifestyle. When you join us,you become a

part of Mount Sinai's unrivaled record of achievement, education andadvancement as we revolutionize medicine together.

We work hard to acquire andretain the best people, and to create a welcoming, nurturing work environmentwhere you can develop professionally. We share the belief that all employees,regardless of job title or expertise, can make an impact on quality patientcare.

Explore more about thisopportunity and how you can help us write a new chapter in our story!

Who We Are

Over 38,000 employees strong, themission of the Mount Sinai Health System is to provide compassionate patientcare with seamless coordination and to advance medicine through unrivalededucation, research, and outreach in the many diverse communities we serve.

Formed in September 2013, TheMount Sinai Health System combines the excellence of the Icahn School ofMedicine at Mount Sinai with seven premier hospital campuses, including MountSinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital,Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), MountSinai St. Luke's, and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System isan equal opportunity employer. We promote recognition and respect forindividual and cultural differences, and we work to make our employees feelvalued and appreciated, whatever their race, gender, background, or sexualorientation.