Customer Service Help Desk Administrator (69-274)

We are searching for an energetic and proactive candidate to join our New York office in a customer service oriented role as a Help desk Administrator with our Assessment Practice. The BTS Assessment Practice specializes in individual and group selection methods, strategic succession management, and leadership and group accelerated development processes; and this role plays an important part in two client-facing areas: providing phone and email-based help desk support, and managing participant scheduling.

In the helpdesk part of this role, you'll learn about the many facets of our selection, training, and employee development programs, and your activities will include responding client web application questions, communicating/escalating help desk questions to appropriate program managers, and contributing to best practices regarding technology and HR programs.

For the other main function of this role, participant scheduling, your primary duties will involve registering users on a virtual scheduler, adding content to our website administrator panel, and testing content.

We anticipate that the ideal candidate will be able to grow and develop in our organization and this role has career potential within the HR consulting and the HR technology fields.

Required Skills

What We're Looking For

Exceptional client service orientation. Big-time communication, multi-tasking, and prioritization skills. A 'roll your sleeves up' attitude. Strong atention to detail.

Did you catch that? Did that typo make your eyes hurt? Good.

We are also looking for an interest in technology and solid technology skills, especially with web environments. Experience using html and/or salesforce.com is a plus. Being a problem identifier, as well as a problem solver, is also important.

Eligibility to work in the US permanently without sponsorship is required.

Client contact via telephone and e-mail necessitates that the individual have a professional demeanor and be articulate and courteous. In addition, he or she must be able to function effectively in an atmosphere of shifting priorities and unforeseen circumstances, and work with many different types of people.

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