Customer Experience Associate

Managed by Q New York, NY
About Managed by Q:

Managed by Q is the platform for office management, helping thousands of offices nationwide run their workplace operations more seamlessly by combining technology, expertise, and high quality service. As today's leading companies are increasingly aware of the need for an excellent workplace experience, they are turning to Managed by Q to deliver it.

The facilities and office services industry represents a more than one trillion dollar opportunity globally, and has seen little to no innovation driven by technology prior to Managed by Q. Today, thousands of companies -- ranging from high growth start-ups to the Fortune 500 -- are using Q to discover, book, manage, and pay service providers across hundreds of service categories including cleaning, maintenance, IT, security and administrative staffing. By combining all of these services onto one frictionless platform, Q is changing the way the world works.

Founded in New York City in 2014 with a vision to build the operating system for offices, Managed by Q has been a powerful voice in the national conversation around the future of work. Heralded as the "standard bearer of good jobs in the on-demand economy," Managed by Q has built a reputation for championing employee ownership and creating good jobs with opportunities for career growth for workers of all backgrounds. Today, Q employs over a thousand people across 5 cities and works with hundreds of small businesses, many of whom are introducing technology to their business for the first time to improve service quality and grow their bottom line.

Managed by Q is headquartered in Manhattan's SoHo neighborhood, and has offices in San Francisco, Chicago, LA, and Boston. The company is backed by the world's leading investors including Google Ventures, RRE, Homebrew, Greycroft and Staples.

About you:

* You're solutions oriented. When faced with a customer issue, you listen to their needs and provide the best answers to keep the customer happy.

* You're personable and professional. You know how to provide great service and build trust with the customer so that they look at you as a consultant to their business.

* You get stuff done. You come into each day with a plan and work efficiently.

* You stay cool under pressure. An uncomfortable situation doesn't faze you. You see every challenge as an opportunity to learn and come out better on the other side.

Responsibilities:

* You'll provide support for our customers for general requests (e.g. customer requests a schedule adjustment). For any issues that require escalation (we will provide you with the list), you transfer the case to the appropriate account manager.

* You'll be assisting our customers within defined SLAs.

* You'll collect data and insights based on your conversations with customers and provide feedback to the HQ team.

Qualifications:

* 1-2 years customer-facing work experience (B2B or similar experience preferred)

* Bachelors degree required

* Excellent written and verbal communication skills

* Salesforce proficiency a huge bonus

* Experience in a high growth technology startup strongly preferred

* Ability to work non-traditional work hours

Benefits:

* Ground floor opportunity at one of the fastest growing companies in the world

* Competitive Salary

* Generous Stock Options

* 100% coverage for medical, dental, and vision insurance

* An insanely supportive, hardworking team, building something BIG