Case Coordinator, non-exempt

JAMS Arbitration, Meditation, and ADR Services New York, NY
The CC is a key position in support of case management. The CC partners with their Case Managers (CMs) to develop and administer panelists' (judges and attorneys) practices.

Case Management Support - Regularly meet and communicate with CMs and local manager to discuss case issues (pertinent information and potential problems); all basic administrative support for CMs and panelists; this support includes, but is not limited to, re-scheduling and coordinating hearings and/or conference calls, A/R calls, and pre-hearing preparation calls to ensure all client needs are met

Case Manager Apprentice - Serves as CM apprentice; competent to cover a CM's desk in their absence; CC is responsible for developing overall CM skills, enhancing the client experience and supporting the client, panelists and CMs before, during and after a case is heard

Client Service - Professional client service (including panelists)

Other Projects - Available for any other projects designated by their manager

Case Management - Must be able to articulate, understand, support and perform in accordance with all JAMS policies and procedures; basic proficiency in all ADR processes and procedures (arbitration, mediation, court reference, etc.); knowledge of panelists' practice preferences in the local Resolution Center (RC)

Technical - Computer literate and proficient in all software programs required for the position

Organization - Exceptional ability to organize, prioritize and manage multiple responsibilities and tasks in a quick paced environment

Communication - Good verbal & written communication skills

* A bachelor's degree, preferred or a paralegal certificate which requires two or more years of education

* In lieu of education, 3-5 years work experience in administration; legal experience and client service experience, a plus

* For internal candidates, proven ability as an Administrative Assistant, Client Services (AACS) or similar position for a minimum of 1 year

* Sit at a desk working on the computer and talking with clients, panelists, etc., over the phone and/or face to face for extended periods of time

* Effectively and articulately communicate with our clients in regards to our services, policies, procedures, etc.

* Handle problems for clients and/or panelists, etc., who are sometimes angry or impatient

* Lift heavy objects such as large case files and exhibits Position RequirementsClient Service - Professional client service (including panelists)

Other Projects - Available for any other projects designated by their manager

Case Management - Must be able to articulate, understand, support and perform in accordance with all JAMS policies and procedures; basic proficiency in all ADR processes and procedures (arbitration, mediation, court reference, etc.); knowledge of panelists' practice preferences in the local Resolution Center (RC)

Technical - Computer literate and proficient in all software programs required for the position

Organization - Exceptional ability to organize, prioritize and manage multiple responsibilities and tasks in a quick paced environment

Communication - Good verbal & written communication skills

* A bachelor's degree, preferred or a paralegal certificate which requires two or more years of education

* In lieu of education, 3-5 years work experience in administration; legal experience and client service experience, a plus

* For internal candidates, proven ability as an Administrative Assistant, Client Services (AACS) or similar position for a minimum of 1 year Application InstructionsUpload cover letter and resume