Business Operations Manager, Communications

ZenDesk New York, NY
Zendesk is seeking a versatile Business Operations Manager of Communications to support the office of the Chief Operations Officer in our Go to Market communications. This person will report to the Director of Business Operations, and will play a crucial role across the Go to Market and COO teams in planning and producing leadership, cross-functional and program-specific internal communications. The ideal candidate will be self-driven to create communications programs as well as execute key leadership and employee communications for the organization and special projects. Top candidates will be skilled at taking a global approach to creating content and cadence that informs and engages employees as well as onboards and enables employees to new processes and ways of working. The ideal candidate is a relationships builder who partners with directors and above to lead and support communications in alignment with related company communications, creating two-way dialogue and conversation between leadership and employees, and among employees at all levels. You will have experience working in or with executive leadership and teams in Marketing, Sales, Customer Success, as well as employee communications.

You are a creative business storyteller, advancing how we share our organization's work, results and our customer stories. You are able to adapt content to wide-range of audiences from board to executives to individual contributors, ranging from storyboarding to digestible, highly detailed quantitative reporting. You can translate disparate information from a variety of sources into a comprehensive story, conveying key messages. You have experience with a broad range of communications skill sets, including employee comms, exec comms, strategy development, program development, employee engagement, change management, and/or a related field and are ready to jump in with a great team and add immediate value. You can quickly analyze scenarios and connect dots to build a story. You work independently, comfortably engaging with key stakeholders to develop deliverables. You also enjoy working in a fast-paced and dynamic environment.

To succeed, you will need a unique blend of communications experience, exceptional organizational and executional abilities; and the drive and influencing skills to collaborate with a large number of constituencies to transform quantitative and qualitative information into digestible stories.

What you'll do

* Partner with marketing, sales, and customer success to advance and scale cross-functional and department communications.

* Partner with the Zendesk Internal Communications team to showcase how marketing, sales, and customer success are working towards broader company goals

* Advance our storytelling to creatively share our news, customer impact and report our results in an engaging and digestible manner.

* Build our communications deliverables including keynote decks, newsletters, executive emails and engagement surveys, team enablement and leadership off-site resources.

* Own content development and distribution for key reporting and meetings including board of directors updates, quarterly all hands meetings, monthly team newsletters, and contributions to company-wide content

* Own communications work streams on strategic programs

* Use a wide variety of channels, tools and technology for communication and employee engagement

* Create and develop annual, quarterly and monthly strategic communication plans and schedules

* Develop content development and distribution practices and cadence

* Ensure Zendesk's culture and values are reflected in communications

What you'll need

* 5+ years of employee and/or executive communications work experience in a technology or SaaS company

* Prior management consulting experience with multiple large-company clients preferred in a communications, change management, or executive consulting role

* Strong writing, editing and storytelling skills in a variety of formats (e.g. web, blogs, Word, PowerPoint, live and recorded presentations, etc.)

* Communication Skills: Exceptional listening, oral and written communication skills, and presentation skills. The ability to context switch across multiple topics effectively and build cohesive communications.

* Collaboration Skills: Strong teaming skills and experience to bring together diverse views.

* Results Oriented: A track record of consistently delivering excellent results, even in the face ofchanging environment.

* Analytical Skills: Strong analytical skills and ability to identify patterns, process information quickly to digest and communicate quantitative details

* Flexible/Adaptable: Have a strong sense of self and can relate well to others; learns quickly andcan adapt to changes in timeframes, people and situations with ease. The ability to remain calm under pressure.

* Regarded as a strong performer, strong attention to detail and solid leadership skills

* Proficiency in Google slides, Keynote, and related presentation design toolsBA/BS in communications or business degree preferred.

The best customer experiences are built with Zendesk. Zendesk's powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 100,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at

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Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.